Values with action: how Zendesk will continue to do better Article

Values with action: how Zendesk will continue to do better

Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking

Improve customer experience

What is call listening? Article

What is call listening?

Call listening can help improve your customer service team's performance. Here's what you need to know.

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020) Article

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020)

It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.

Zendesk update: Helping each other to keep moving forward Article

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

Chasing unicorns: How the most successful startups handle CX Article

Chasing unicorns: How the most successful startups handle CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

Sell more

How SPIN selling works (and 34 questions you can use to close more deals) Article

How SPIN selling works (and 34 questions you can use to close more deals)

Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.

Beginner’s guide to the sales process for startups Article

Beginner’s guide to the sales process for startups

For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.

The ultimate guide to a successful discovery call

The ultimate guide to a successful discovery call

A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.

How SMB sales teams are keeping up in 2020 Infographic

How SMB sales teams are keeping up in 2020

Let’s take a look at how SMB sales teams are adapting to keep up.

Guides, research, and more

Four key principles for evolving the employee experience Guide

Four key principles for evolving the employee experience

While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal

Gartner’s 9 predictions for the post-COVID future of work White Paper

Gartner’s 9 predictions for the post-COVID future of work

Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…

Adapting to rapid change Guide

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

Latest stories Page 49

Welcome BIME Analytics Team to the Zendesk Family Article

Welcome BIME Analytics Team to the Zendesk Family

We are excited to announce that we have acquired the company and team behind the award-winning…

Innovate your customer service with embedded support Article

Innovate your customer service with embedded support

Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand…

How to build great internal partnerships (hint: a stick is involved) Article

How to build great internal partnerships (hint: a stick is involved)

Meet Abel. A support engineer in our Dublin, Ireland office, Abel has made himself known to…

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG Article

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…

Fine Tuning: Bringing support to your customers with Embeddables Article

Fine Tuning: Bringing support to your customers with Embeddables

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…

What happens in New York… will improve your customer relationships Article

What happens in New York… will improve your customer relationships

As the inaugural Relate Live conference fast approaches, we’re busy putting the finishing touches on what…

How to make your customer feedback form more visible Article

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

Tip of the week: How to fix the UTF-8 error when bulk uploading users Article

Tip of the week: How to fix the UTF-8 error when bulk uploading users

This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…

5 tips to help agents provide great support across multiple chats Article

5 tips to help agents provide great support across multiple chats

Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…

Tip of the week: Creating a site map for your Help Center Article

Tip of the week: Creating a site map for your Help Center

A site map is a helpful file that lets Google and other search engines intelligently crawl…

Article

Updates to our Terms of Service, Privacy Policy, and Cookie Policy

Effective October 1, 2015, we’ll be implementing updates to our Terms of Service, Privacy Policy, and…

6 best practices for chat etiquette Article

6 best practices for chat etiquette

Communicating via live chat is different than interacting with a customer in person, over the phone,…

3 ways to improve your customer service content Article

3 ways to improve your customer service content

Learn how to quickly improve your customer service content by writing with empathy. Create a better…

On Cloud 9 with these vote-worthy SXSW panels Article

On Cloud 9 with these vote-worthy SXSW panels

It’s that time of year — SXSW voting time! Seems like you can’t swing a cat…

Where in the world is customer satisfaction the highest? Article

Where in the world is customer satisfaction the highest?

Across the globe, businesses are striving to improve customer satisfaction (CSAT) ratings. According to the most…

Community Tip: Creating customized company views Article

Community Tip: Creating customized company views

In this Community Tip, I'll share the various shortcuts we've discovered that allow our team to…

5 ways to reduce customer care costs without compromising quality Article

5 ways to reduce customer care costs without compromising quality

According to research, over 70% of all customers who leave a company for its competition have…

Zen U Tip of the Week: How to customize auto-response triggers Article

Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

Zendesk on Zendesk: Ticket Triage Article

Zendesk on Zendesk: Ticket Triage

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

Gartner: Why You Need To Rethink Your Customer Self-Service Strategy White Paper

Gartner: Why You Need To Rethink Your Customer Self-Service Strategy

Regardless of the industry, businesses everywhere are investing in customer self-service options to improve the customer…