Article That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Service
Article Welcome to the CX community: A 5-step guide for new members
Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Article What is customer satisfaction score? (+ how to measure CSAT)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Article A new era of conversational CRM connects customer conversations across your business
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
Article The new face of user groups—and 3 reasons to consider joining
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
Sales
Article How to set and reach sales quotas (with examples)
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Article How to create effective sales collateral (examples + tips)
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Article Suggestive selling definition and techniques (2022 sales guide)
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Article Value selling framework & methodology for 2022
Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.
Culture
Article Bringing the vineyard home: A CX Moment with Wine.com
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
Article The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article Internal customer service: Definition, tips, and examples
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Article We’re placing some bets on the future of customer experience
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
Guides, research, and more
White Paper 3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Guide How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
Guide Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Latest stories Page 48
Article Zendesk Duet: break down the silos between sales and support
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
Article 12 sales email templates for every stage of the sales pipeline
From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.
White Paper 3 keys to unlocking a measurable sales pipeline
Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…
Article Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Article The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article CRM Buyers Kit: Everything you need to know when buying Sales CRM
With more than 350 Sales CRMs on the market, choosing the right sales solution for your…
Podcast How SeatGeek scores you tickets to the game
Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…
Article The psychology of rating: It’s hard, but better, to be honest
In 2014, China revealed a social credit system plan with the Chinese government, aiming to have…
Article Free sales forecast template from Zendesk Sell
Check out this free sales forecasting template that can help teams of any size make smarter predictions.
Article The trust economy and why it’s okay to get a bad rating
Chances are, we tell our children, or we were told when we were young, not to…
Article What is call center management? Best practices and KPIs for success
Master call center management using workforce optimization techniques, scheduling, and call center technology.
Article From shopkeeper to “customer keeper”—how retail is shifting its focus
Customers increasingly view a good experience with a brand as table stakes. And though creating positive…
Infographic The 5 step sales process road map (infographic)
Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.
Article How The Groomsman Suit offers tailored customer love, at scale
The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up
Article How not to be an asshole when you talk to customer service
Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…
Article The sales, marketing, & support alignment handbook
It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…
Article What Shark Tank’s Talbott Teas can teach us about selling
While the average Shark Tank viewer may watch for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-profile prospects.
Article 8 customer service standards to meet: A checklist
Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Article Regulating AI—a call for transparency and ethical use
Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…
Article How we improved self-service for our customers
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same