That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Guides, research, and more

3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Want to take a deeper dive? We’ve got you covered.
Latest stories Page 47

Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…

Make your work flow : 5 steps to scale your support operations
For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

The best CX metric to drive your business
A meme going around pictured a Net Promoter Score survey question: How likely are you to…

Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…

Five ways to boost and measure sales productivity
Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
Sales productivity: How to measure it.
Learn valuable productivity insights from sales experts, as well as measures to use to improve your sales productivity.

3 top priorities in banking customer service
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

Kicking off summertime with new apps
Learn about some great new apps to help improve and extend your Zendesk experience

Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…

Personalized customer service: what it is and how to provide it
Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.

Can we do better work and be happier? Max Yoder thinks so.
Editor’s note: So much great business advice, so little time to read. That’s why each month…

How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…

‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

When luxury customer service is no longer a luxury, but the norm
If you own a private jet, you likely also use a scheduling and concierge service, and…

How to write a sales follow-up email (+10 templates)
The right follow-up email can be the difference between making a sale or not making one – and we’ve got the templates to help you make it a success.

How to report across multiple channels
There are some basics to think about when it comes to using data to improve operations…

The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

Don’t be afraid of change
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

We signed up for 15 products – here’s what we learned about sales email subject lines
Sales email subject lines are important to get right -- learn from a variety of product sales emails and what tactics were used for subject lines.