Improve customer experience

Home-bound customers turn to messaging channels Article

Home-bound customers turn to messaging channels

Like the perfect storm, 2020 blew in and turned business on its head. And today, business…

Scaling your support team: 7 common questions, answered Article

Scaling your support team: 7 common questions, answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations

How financial services companies have modernized the customer experience Guide

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

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Changes to SMB sales cycles better position teams for the challenges ahead Article

Changes to SMB sales cycles better position teams for the challenges ahead

Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…

Why every sales team needs a Sales Data Scientist Article

Why every sales team needs a Sales Data Scientist

If you want your sales team to reach their potential, help them get more out of the data.

Personalize outreach at scale with sales engagement automation Article

Personalize outreach at scale with sales engagement automation

To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

Guides, research, and more

How the accelerating convergence of CRM and contact centers is driving better CX White Paper

How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it…

How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales White Paper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Latest stories Page 47

Shopify: We stopped dating when we found Zendesk Article

Shopify: We stopped dating when we found Zendesk

Shopify's Director of Technical Support, Chris Wilson, tells Shopify's Zendesk story in his own words

Getting started with Zendesk Talk: strategies and best practices Guide

Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

Driessen HRM brings everyone into the customer experience with Zendesk and Office 365 Groups Article

Driessen HRM brings everyone into the customer experience with Zendesk and Office 365 Groups

We sat down with Patrick Adriaansen, Managing Director of the BPO unit at Driessen HRM, and…

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season Article

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season

Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog…

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101) Article

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101)

This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in…

How to to achieve customer happiness Article

How to to achieve customer happiness

Customer satisfaction is no longer enough to compete with top-performing businesses—you need customer happiness.

Turn customer analytics into action Article

Turn customer analytics into action

According to Gartner, “By 2018, 50% of agent interactions will be influenced by real-time analytics.” Organizations…

Community Tip: How to improve feedback loops with automated peer reviews Article

Community Tip: How to improve feedback loops with automated peer reviews

Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…

Announcing Text: adding SMS support to Zendesk Talk Article

Announcing Text: adding SMS support to Zendesk Talk

More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…

Gartner Predicts 2017: CRM Customer Service and Support White Paper

Gartner Predicts 2017: CRM Customer Service and Support

2016 has challenged industry leaders to engage customers across all support channels, but the coming year,…

The short path from Swedish lawn bowling to advocacy training & development Article

The short path from Swedish lawn bowling to advocacy training & development

Some of us aren't so great about answering when opportunity knocks. Not the case with Justin…

Measuring success in a customer experience world Article

Measuring success in a customer experience world

Any retailer knows today’s consumers expect the best, and they won’t stay loyal for long if…

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences Article

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

Harry’s brings the same focus on quality to their customer service as they do to their…

Shake up your Zendesk with 10 new apps and integrations Article

Shake up your Zendesk with 10 new apps and integrations

We’re happy to share an energy boost in the form of 10 great new apps and…

Make the most of what’s new at Zendesk Article

Make the most of what’s new at Zendesk

We look different these days, and we hope you’re as excited about our makeover as we…

How Zendesk measures the customer experience Article

How Zendesk measures the customer experience

Delivering on the customer experience is more than measuring customer satisfaction

Momentum with Microsoft: announcing single sign on Article

Momentum with Microsoft: announcing single sign on

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…

Fine Tuning: Spreadsheets are not your friend Article

Fine Tuning: Spreadsheets are not your friend

Are you spending hours creating reports that nobody is reading

6 Zendesk Apps to Help You Sell More Article

6 Zendesk Apps to Help You Sell More

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…

Be in the right place, at the right time with Zendesk Connect Article

Be in the right place, at the right time with Zendesk Connect

Zendesk Connect allows you to better understand and proactively engage your customers