Article That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Service
Article Welcome to the CX community: A 5-step guide for new members
Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Article What is customer satisfaction score? (+ how to measure CSAT)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Article A new era of conversational CRM connects customer conversations across your business
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
Article The new face of user groups—and 3 reasons to consider joining
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
Sales
Article How to set and reach sales quotas (with examples)
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Article How to create effective sales collateral (examples + tips)
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Article Suggestive selling definition and techniques (2022 sales guide)
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Article Value selling framework & methodology for 2022
Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.
Culture
Article Bringing the vineyard home: A CX Moment with Wine.com
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
Article The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article Internal customer service: Definition, tips, and examples
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Article We’re placing some bets on the future of customer experience
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
Guides, research, and more
White Paper 3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Guide How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
Guide Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Latest stories Page 47
Article Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
Guide Make your work flow : 5 steps to scale your support operations
For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…
Article The best CX metric to drive your business
A meme going around pictured a Net Promoter Score survey question: How likely are you to…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Article Five ways to boost and measure sales productivity
Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
Sales productivity: How to measure it.
Learn valuable productivity insights from sales experts, as well as measures to use to improve your sales productivity.
Article 3 top priorities in banking customer service
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
Article Kicking off summertime with new apps
Learn about some great new apps to help improve and extend your Zendesk experience
Article Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…
Article Personalized customer service: what it is and how to provide it
Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.
Article Can we do better work and be happier? Max Yoder thinks so.
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
Podcast How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…
Article ‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Article When luxury customer service is no longer a luxury, but the norm
If you own a private jet, you likely also use a scheduling and concierge service, and…
Article How to write a sales follow-up email (+10 templates)
The right follow-up email can be the difference between making a sale or not making one – and we’ve got the templates to help you make it a success.
Article How to report across multiple channels
There are some basics to think about when it comes to using data to improve operations…
Article The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
Article Don’t be afraid of change
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
Article We signed up for 15 products – here’s what we learned about sales email subject lines
Sales email subject lines are important to get right -- learn from a variety of product sales emails and what tactics were used for subject lines.