Article Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Improve customer experience
Article Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Article Scaling your support team: 7 common questions, answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
Article What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
Guide How financial services companies have modernized the customer experience
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
Sell more
Article Changes to SMB sales cycles better position teams for the challenges ahead
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
Article Why every sales team needs a Sales Data Scientist
If you want your sales team to reach their potential, help them get more out of the data.
Article Personalize outreach at scale with sales engagement automation
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Guides, research, and more
White Paper How the accelerating convergence of CRM and contact centers is driving better CX
While the general use of customer relationship management software (CRM) has become the industry standard, it…
Guide How to simplify your sales tools
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
White Paper 2020 State of SMB Sales
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
Browse The Library
Want to go deep on a subject? We’ve got you covered.
Latest stories Page 47
Article Shopify: We stopped dating when we found Zendesk
Shopify's Director of Technical Support, Chris Wilson, tells Shopify's Zendesk story in his own words
Guide Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
Article Driessen HRM brings everyone into the customer experience with Zendesk and Office 365 Groups
We sat down with Patrick Adriaansen, Managing Director of the BPO unit at Driessen HRM, and…
Article Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season
Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog…
Article Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101)
This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in…
Article How to to achieve customer happiness
Customer satisfaction is no longer enough to compete with top-performing businesses—you need customer happiness.
Article Turn customer analytics into action
According to Gartner, “By 2018, 50% of agent interactions will be influenced by real-time analytics.” Organizations…
Article Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
White Paper Gartner Predicts 2017: CRM Customer Service and Support
2016 has challenged industry leaders to engage customers across all support channels, but the coming year,…
Article The short path from Swedish lawn bowling to advocacy training & development
Some of us aren't so great about answering when opportunity knocks. Not the case with Justin…
Article Measuring success in a customer experience world
Any retailer knows today’s consumers expect the best, and they won’t stay loyal for long if…
Article How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
Harry’s brings the same focus on quality to their customer service as they do to their…
Article Shake up your Zendesk with 10 new apps and integrations
We’re happy to share an energy boost in the form of 10 great new apps and…
Article Make the most of what’s new at Zendesk
We look different these days, and we hope you’re as excited about our makeover as we…
Article How Zendesk measures the customer experience
Delivering on the customer experience is more than measuring customer satisfaction
Article Momentum with Microsoft: announcing single sign on
We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…
Article Fine Tuning: Spreadsheets are not your friend
Are you spending hours creating reports that nobody is reading
Article 6 Zendesk Apps to Help You Sell More
Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…
Article Be in the right place, at the right time with Zendesk Connect
Zendesk Connect allows you to better understand and proactively engage your customers