Technology
Resources for software and cloud services companies on how to deliver a frictionless CX.
How tech companies are using AI to control costs amidst "year of efficiency"
Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.
Latest stories
Top trends to watch in Software CX
See how leading SaaS companies are getting a leg up on the competition by investing in CX.
Zendesk for Software + Cloud Services
Transform your CX and accelerate customer retention using our free guide.
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.