zendesk

Support channels

Knowledge base

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Knowledge base
5 - 10 min.

3 ways customer feedback software can improve the customer experience

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Customer service strategy
<5 min.

Help customers help themselves with AI

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Analyst reports
<5 min.

CCW special report: knowledge management

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Customer Service Management
<5 min.

Your guide to the wonder years of knowledge management

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Collections
<5 min.

Scalable self-service support: tailor-made for every company

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Chat
<5 min.

Using AI for better self-service

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Customer Service Management
<5 min.

Your customer base is expanding—is your self-service scaling with it?

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Customer Service Management
<5 min.

Getting started with Zendesk Guide: strategies and best practices

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Knowledge base
<5 min.

Evolving trends in self-service: creating the best experience for agents and customers

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Customer service metrics
<5 min.

Improve your self-service with the right metrics

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Customer Service Management
<5 min.

Building a best-in-class customer self-service experience

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Knowledge base
<5 min.

Team up on self-service with Team Publishing

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Knowledge base
<5 min.

Expert Series: How to drive more automated resolutions with Answer Bot

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Knowledge base
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How to Deliver Best-in-Class Customer Self-Service – Americas

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Knowledge base
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How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

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Knowledge base
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How to Deliver Best-in-Class Customer Self-Service – Europe

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Customer Service Management
5 - 10 min.

Knowledge management best practices

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Customer Service Management
<5 min.

How Evernote does Self-Service with Zendesk

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Customer Service Management
<5 min.

Meet Answer Bot

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Customer experience
<5 min.

Fill the self-service gap

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Analyst reports
<5 min.

Gartner: Knowledge Management Will Transform CRM Customer Service

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Customer Service Management
<5 min.

The value of self-service

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Guide
<5 min.

Empowering Your Customers with Self-Service

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Customer Service Management
<5 min.

Do you really need a technical writer for your knowledge base?

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Customer experience
5 - 10 min.

6 Tips for building a thriving help center

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Customer experience
<5 min.

Better service through self-service

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Customer experience
<5 min.

Can Your Customers Find You Online?

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Customer experience
<5 min.

Customers want to help themselves?

Show All
1 2 3