What’s new at Zendesk: March 2018 – Europe

What’s new at Zendesk: March 2018 – Asia Pacific

What’s new at Zendesk: March 2018 – Americas

The Future of eCommerce Customer Support Webinar Series

How Zola marries modern registries and compassionate customer service with Zendesk

13 Ways to be a customer-driven company

Knowledge management best practices

Travaillez en équipe sur le self-service grâce à la Publication d’équipe

Proactive support: The right way to engage

Moving from Platform to Best of Breed

Forrester: Transform Customer Processes And Systems To Improve Experiences

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

Research links volunteering with happier employees and customers

How LimeBike rides past the competition with a world class customer experience

How Dollar Shave Club implemented AI with Zendesk

Collections
5 - 10 min

How to Create a Stand-out Customer Service Resume

Customer effort: Work it, so your agents and customers don’t have to

L’approche omnicanal de Zendesk

Améliorez votre self-service en utilisant les bonnes mesures

Chat
<5 min

Comment le Live Chat aide les entreprises et les consommateurs.

Rapport sur le service client multicanal

Premiers pas avec Zendesk Guide : stratégies et meilleures pratiques

IDC : soutien aux initiatives portant sur l’expérience client

4 tendances clés pour les retailers pendant les fêtes 2018

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