Technology

Article

Moving from platform to best of breed

Choosing a new customer support solution requires hours of research and internal buy-in from a number…

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What’s New at Zendesk: November 2017 – Europe Article

What’s New at Zendesk: November 2017 – Europe

We’ve recently added a number of new features that allow your team to streamline workflows and…

What’s New at Zendesk: November 2017 – Asia Pacific Article

What’s New at Zendesk: November 2017 – Asia Pacific

We’ve recently added a number of new features that allow your team to streamline workflows and…

What’s New at Zendesk: November 2017-Americas Article

What’s New at Zendesk: November 2017-Americas

We’ve recently added a number of new features that allow your team to streamline workflows and…

What’s New at Zendesk: August 2017 Article

What’s New at Zendesk: August 2017

We’ve recently added a number of new features that provide faster, more intelligent ways for you…

Article

2017 technology trends in customer support centers

A great customer experience helps to build long-term relationships with customers, yet many support organizations don’t…

Zendesk Feature Close-Up Article

Zendesk Feature Close-Up

This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…

C-TRON—a blast from the past Video

C-TRON—a blast from the past

Zendesk Deep Dive: Multibrand Article

Zendesk Deep Dive: Multibrand

Customer needs are unique and your support workflows need to be, too. Perhaps you’re managing multiple…