Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Article New year, new Zendesk integrations
This month we’ve added 9 new apps and integrations. These tools, a mixture of powerful and…
Article How to build ideal workflows in Zendesk Support
Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…
Article Customize your chat widget with the Web SDK
Because it is often the first place a customer looks when they want help, the Zendesk…
Article Why the pipeline isn’t running dry anytime soon for Pipedrive
Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk…
Article How to make the most out of live chat
Most customers prefer chat to email—why wait for a response via email when a question can…
Article Saying farewell to 2016 with 15 new integrations
We’re happy to share one last box of goodies before the end of the year. This…
Article Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article Shopify: We stopped dating when we found Zendesk
Shopify's Director of Technical Support, Chris Wilson, tells Shopify's Zendesk story in his own words
Article Driessen HRM brings everyone into the customer experience with Zendesk and Office 365 Groups
We sat down with Patrick Adriaansen, Managing Director of the BPO unit at Driessen HRM, and…
Article Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Article Shake up your Zendesk with 10 new apps and integrations
We’re happy to share an energy boost in the form of 10 great new apps and…
Article Momentum with Microsoft: announcing single sign on
We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…
Article 6 Zendesk Apps to Help You Sell More
Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…
Article Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams
It happens all the time in business. Something changes: a mobile gaming company ships a new…
Article Treat yo’ self to these 15 new apps and integrations
This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…
Article Extend your Zendesk with new apps and integrations
The Zendesk Apps Marketplace got a fresh new look in early September. Visitors can move between…
Article Building your Zendesk workflow brick-by-brick
Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made…
Article Students aren’t the only ones learning—How ESL Education used BIME to unpack their data
With an expanding base of international clients, ESL education wanted to perform more sophisticated and sector-specific…
Article Turn customer reviews and messages into conversations: introducing new Zendesk integrations
Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations
Article What’s new in the Zendesk Apps Marketplace
This August we added 13 new apps and integrations to the Zendesk Apps Marketplace. Together, they…