You might have noticed that this post is a little old. Head here for the most up to date information about Zendesk and Facebook.
With our current Facebook integration, you are able to capture both wall posts and private messages into tickets. With that being said, some of our customers want to make it even easier for their customers to reach out and give customer feedback via a one click solution.
Related stories
New integrations to help your team blossom
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.
Top trends to watch in Software CX
See how leading SaaS companies are getting a leg up on the competition by investing in CX.
How to use AI to reduce service costs in manufacturing
Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.