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Improve customer experience

Customer service software

News apps to be thankful for

November 26, 2019
Customer service software Improve customer experience

We're closing out November with some great new apps

Lights, camera, integration

October 30, 2019
Apps & integrations Customer service software Improve customer experience

We’re putting a spotlight on our brand new cast of app integrations

Improving CSAT and ticket resolution with app marketplaces

September 17, 2019
Apps & integrations Customer service software Improve customer experience

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

The latest integrations have arrived

August 30, 2019
Apps & integrations Customer service software Improve customer experience

We're wrapping up summer and preparing for fall with some brand new integrations

Optimize your support solution: a checklist

August 21, 2019
Customer service software Improve customer experience Ticketing System

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

The cure for support stagnation? A new integration

July 31, 2019
Apps & integrations Customer service software Improve customer experience

We’re closing out July with some great new integrations

Upgrade your Suite: Introducing Suite Ready partners

July 18, 2019
Apps & integrations Customer service software Improve customer experience

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

Making CX smarter and more personalized with Zendesk and AWS

July 15, 2019
Customer service software Improve customer experience Ticketing System

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector

Kicking off summertime with new apps

July 1, 2019
Apps & integrations Customer service software Improve customer experience

Learn about some great new apps to help improve and extend your Zendesk experience

Zendesk Duet: break down the silos between sales and support

June 19, 2019
Customer service software Improve customer experience Sales Strategy Sell more

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales and support reps to take advantage of the customer data flow between them

Three ways an AI-powered knowledge base changes the game

June 18, 2019
Artificial Intelligence Customer service software Improve customer experience

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

3 ways to turn your call center into an experience center

June 12, 2019
Customer service software Improve customer experience Phone

Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers

Use these maps to find great apps

May 31, 2019
Apps & integrations Customer service software Improve customer experience

A new month means new Zendesk integrations

Help desk vs service desk: what’s in a name?

May 21, 2019
Customer service software Improve customer experience Ticketing System

Regardless of what you prefer to call these support teams, there are many solutions that help you better meet customers’ needs

How Envoy builds apps 3x faster with a flexible CRM platform

May 1, 2019
CRM Customer service software Improve customer experience

Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform

April showers bring a bounty of integrations

April 29, 2019
Apps & integrations Customer service software Improve customer experience

They also bring lousy headlines. Hey, they can’t all be hits

The integration party never stops

March 29, 2019
Apps & integrations Customer service software Improve customer experience

We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.

Integration anticipation

February 27, 2019
Apps & integrations Customer service software Improve customer experience

I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for

Innovate, explore and onboard with a sandbox

February 5, 2019
Agent Tips Customer service software Improve customer experience

Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.

New year, new apps

January 31, 2019
Apps & integrations Customer service software Improve customer experience

Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.

Employees are customers, too: why building a better internal help desk matters

January 30, 2019
Customer service software Employee Experience Improve customer experience

Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success

5 questions every IT leader should ask of their CRM platform

January 28, 2019
CRM Customer service software Improve customer experience

When IT leaders are deciding what they need out of a CRM platform, there are five important questions they need to ask

Enhancing the agent experience with contextual workspaces

January 4, 2019
Agent Tips Customer service software Improve customer experience

Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

Appy New Year!

December 27, 2018
Apps & integrations Customer service software Improve customer experience

We're welcoming the new year with some great new apps to help you make the most of Zendesk

1 2 3 4 5 6 … ▸
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