Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
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Article 3 best practices to cultivate loyalty in customer service
There are actionable ways to drive loyalty through your customer support. And loyalty really matters
Article Traveling this holiday season? You might be messaging a lot more than usual
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
Article Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
Article From notifications to conversations
How India’s largest crowdfunding platform doubled donations with WhatsApp
Infographic Meet your customers anywhere. Go omnichannel.
Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…
Guide Types of customers
As a customer support agent you will interact with a variety of people, each with their…
Article Beyond “buy 10 get one free”: What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Podcast How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Guide Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Podcast How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…
Podcast How SeatGeek scores you tickets to the game
Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…
Guide Customer service standards: why they’re important
Why are customer service standards so important? In an age of rising customer expectations—a time when…
Podcast How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…
Podcast How Shake Shack cooked up its cheeseburger experience
Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…
Guide Internal customer service: How to improve the employee experience
Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows…
Guide Customer expectations: how to meet rising demands
Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…
White Paper The top 3 challenges facing direct to consumer retailers (D2C)
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
Podcast How Disney reimagined the cruise experience
Repeat Customer podcast, Season 2, Episode 3 When Disney decided to enter the cruise industry in…
Podcast How One Medical turned doctors into designers
Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…