Sales

With better conversations and smoother pipelines, you can spend more time closing deals and less time juggling data.

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2020 State of SMB Sales White Paper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Top CRM benefits for sales and support teams Article

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? Article

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Fast-track lead generation with Sell + Reach Article

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

What is a sales pipeline and how do you track it? Article

What is a sales pipeline and how do you track it?

Learn how good sales pipeline management can boost your business.

Using a CRM for sales pipeline management Article

Using a CRM for sales pipeline management

We’ll go through the 7 steps to follow to create an effective sales pipeline management process, while also looking at how a sales CRM can be a beneficial pipeline management tool

How to boost your sales success rate with live chat Article

How to boost your sales success rate with live chat

Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities

How to create a sales CRM strategy Article

How to create a sales CRM strategy

With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience

3 reasons support leaders can benefit from a sales CRM Article

3 reasons support leaders can benefit from a sales CRM

To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support

How to build a sales CRM process Article

How to build a sales CRM process

How do you upgrade your sales process to be more straightforward and efficient? The answer is…

What is a sales CRM? Article

What is a sales CRM?

When most people refer to a CRM (customer relationship management) they’re referring to software or a…

Introducing The Zendesk Sales Suite Article

Introducing The Zendesk Sales Suite

The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…

How Zendesk is transforming CX in 2020 Article

How Zendesk is transforming CX in 2020

We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine

The 3 pillars of effective sales leadership Article

The 3 pillars of effective sales leadership

Throughout my 16+ years’ experience managing and leading teams, I’ve learned that effective leadership relies on…

The best lead scoring models have these 7 factors Article

The best lead scoring models have these 7 factors

To consistently find strong potential customers, sales reps need a lead scoring model. Here we’ll look at the seven factors that all robust lead scoring models have in common

The ultimate lead qualification checklist in just 5 questions Article

The ultimate lead qualification checklist in just 5 questions

With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects

Learn from the past and prepare for the future with monthly recurring revenue Article

Learn from the past and prepare for the future with monthly recurring revenue

Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets

The 3 revenue formulas every sales team should know Article

The 3 revenue formulas every sales team should know

Three revenue formulas worth using are gross revenue, net revenue, and deferred revenue. To help you evaluate your company’s finances, we’ll break down what these three types of revenue mean, how to calculate them, and how to evaluate your figures

Make more sales faster with lead scoring Article

Make more sales faster with lead scoring

With the help of lead scoring, reps can more easily prioritize prospects who stand to yield…

How to overcome common sales-related customer service challenges Article

How to overcome common sales-related customer service challenges

Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them