Cha-ching! That’s another sale on your website, and you couldn’t be happier. But just because your customer’s placed their order doesn’t mean your job as an online retailer is done. In fact, 75% of customers would return to do business with a company who provided excellent customer service…so, what are you waiting for?
Watch this 1-hour webinar to learn the three ways that customer service can actually increase your sales – regardless of whether your online shop is big or small. First, we’ll explore the importance of a “one face of the brand” approach to customer service. And then we’ll take a look at proactive customer service – the whys and hows of reaching out to your customers in a way that can help right a wrong, and at the same time result in profit for you.