Customer complaint software

Le logiciel de service client Zendesk gère les réclamations des clients en amont

Consumers are increasingly turning to social media to share feedback on their customer care experiences. It has become increasingly difficult for businesses to ignore or hide from bad experiences.

Zendesk believes that companies should address the issue proactively by embracing customer complaints. We all know that at least some of our customers are going to complain no matter what. When customers contact us, why not provide them with a swift, dedicated, transparent, and beautiful customer service environment for that purpose.

The inside scoop on customer complaint software

Les solutions de service client Zendesk permettent aux entreprises de faire preuve de plus de fiabilité, de souplesse et d’évolutivité. Elles contribuent à améliorer les communications avec les clients et à comprendre et interpréter d’importants volumes de données. Mais surtout, elles travaillent de pair pour vous aider à transformer les interactions en relations de qualité durables.

Le saviez-vous ?

Le logiciel d’assistance client Zendesk centralise toutes les informations sur vos clients à un seul et même endroit. Tout ce dont vous avez besoin pour communiquer avec vos clients de façon efficace, pertinente et personnelle.

Une solution qui tombe à pic

Avec un logiciel de gestion des réclamations des clients, vous avez tout ce qu’il vous fait pour gérer les réclamations des clients et fournir le meilleur service possible, le tout à un seul et même endroit :

  • Multicanal. Zendesk regroupe les canaux conventionnels et émergents  : vous communiquez avec vos clients comme ils le souhaitent.
  • Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk

Handling customer complaints

Since unhappy customers are inevitable, it's better to proactively respond to complaints than to have a disgruntled customer. In fact, an upset customer can become a liability, so turn this interaction into an opportunity to build a relationship with your customer.

Customers care more about how how a company handles their problem than about the situation that caused their initial complaint. They're not complaining to make you look bad—they want you to respond with a solution.

To learn how to turn a negative complaint into a positive customer experience, here are 10 tips to better manage customer complaints.

Étapes suivantes

When it comes to dynamic complaint handling, having the right tools is a must. Try a free trial of Zendesk Support today.