Searchable Knowledge Base
I don't have ducks. I don't have a row. I have squirrels and they are going nuts! Do you ever feel like this? Support teams have a lot of knowledge about customer issues—and the best way to solve them. This knowledge is like the gathered nuts, and you don't want those nuts stored in many secret hidey-holes. You need the knowledge collected in one place that is accessible to all.
Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work.
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Profitez des avantages
- Grow what you know - Capture your agents’ collective knowledge and build on it over time to respond to support requests more effectively
- Give them the good stuff - Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience
- Be better with bots - AI powered Answer Bot* can resolve high-frequency, low-touch tickets by sending customers relevant articles while they wait for an agent
- Get smarter as you go - Measure and score the popularity and effectiveness of your content to see what needs work, and what you should write next
La bonne solution pour votre entreprise
Ce n’est pas tout ce que nous avons à dire à ce sujet. Regardez ci-dessous.
Creating a searchable knowledge base is just like building a help center for your customers. Kill two birds with one stone and learn how to do both.