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Consumers want generative AI and know it will change their service experiences

Zendesk data signals consumers expect this rapidly evolving technology will make their brand experiences better, but they aren’t ready to give up human agents

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Zendesk Head of AI on the promise and pitfalls of generative AI

Zendesk Head of AI on the promise and pitfalls of generative AI

Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…

Our Commitment to Pay Equity

Our Commitment to Pay Equity

At Zendesk, pay equity is a priority. One of the key components to achieving pay equity…

Zendesk appoints Julie Swinney as CFO

Zendesk appoints Julie Swinney as CFO

Today, Zendesk announced the appointment of Julie Swinney as Chief Financial Officer. She joined Zendesk in…

Zendesk enhances conversational experiences with proactive messages

Zendesk enhances conversational experiences with proactive messages

In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…

Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles

Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles

Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…

Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2

Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2

At Zendesk, we know that customers want honest feedback before they use a product or service.…

NRF 2023: The time is now for retailers to drive more immersive experiences

NRF 2023: The time is now for retailers to drive more immersive experiences

Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…

Zendesk CTO deep dives into 2023 CX Trends Report - Part 2

Zendesk CTO deep dives into 2023 CX Trends Report - Part 2

The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…