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Customer Spotlight: AI’s Impact on Modern Self-Service

Zendesk hosted a group of AI power users to talk about the evolving definition of self-service and impacts beyond the CX department

The latest articles

Zendesk CTO on how businesses can use AI to differentiate customer service

Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…

The power of AI in CX takes center stage at Zendesk Showcase

The excitement from Zendesk Relate 2023 continues as we bring a more intimate group together in…

Customer Spotlight: Building trust in the age of AI

The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…

4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years

A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…

The newest customer experience frontier: Meta’s Threads

With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…

Zendesk recognized as a "Best Place to Work for Disability Inclusion" by 2023 Disability Equality Index®

Zendesk is committed to creating an inclusive workplace and thoughtful technology so that everyone feels empowered…

Zendesk Appoints Kelly Waldher as its new Chief Marketing Officer

Zendesk announced today it has appointed Kelly Waldher as its new Chief Marketing Officer. Waldher joins…

Meet our new Chief Trust & Security Officer

At Zendesk, we prioritize the protection of our data and maintaining the highest security standards across…

Press releases

26 juin 2023

Zendesk annonce l’acquisition de Tymeshift, intégrant ainsi la gestion des agents par l’IA au cœur de ses solutions

11 mai 2023

Zendesk lance Conversational Commerce, pour offrir des expériences d'achat transparentes et plus personnalisées

11 mai 2023

Zendesk lance une intelligence artificielle conçue pour l’expérience client intelligente

19 janvier 2023

Rapport CX Trends 2023 | Zendesk

8 septembre 2022

Etude Zendesk - Les clients sont désormais en attente d’un service client d’exception

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