A data migration project is enough to strike fear into your heart, especially if you don’t do it routinely. When you decide to change a critical system like your help desk, how do you choose what information must stay and what should go? And after that, you have to actually move the data and keep it intact so those who rely on it can carry on with their jobs.
The complexity involved in moving help desk data from one system to another is undeniable, but with the right kind of planning and preparation you'll accomplish it—and see your fears should be reserved for something else, like...penguins?
Learn more about the four Ps of a successful migration strategy (and penguins):