Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 72

TLDR: Zendesk adopting generous & equal parental leave benefits Article

TLDR: Zendesk adopting generous & equal parental leave benefits

As noted elsewhere, the state of parental leave in the U.S. supremely sucks. We’re still one…

Tip of the week: Including 0 values in Insights reports Article

Tip of the week: Including 0 values in Insights reports

This tip of the week covers how to include 0 values in Insights reports. To do…

Welcome BIME Analytics Team to the Zendesk Family Article

Welcome BIME Analytics Team to the Zendesk Family

We are excited to announce that we have acquired the company and team behind the award-winning…

Innovate your customer service with embedded support Article

Innovate your customer service with embedded support

Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand…

The shameful trend of public shaming: a Q&A with author Jon Ronson Article

The shameful trend of public shaming: a Q&A with author Jon Ronson

Is it okay to humiliate another human being—someone you only know from a single Twitter post?…

How to write great emails in the age of social service Article

How to write great emails in the age of social service

There’s no denying that the Internet and social media are changing the way we all communicate.…

Use the right tone of voice to increase customer satisfaction Article

Use the right tone of voice to increase customer satisfaction

Merely using positive language in conversations (e.g., “thank you”) only has a 7% impact on a…

Starlee Kine doesn’t do small talk: a Q&A with the world’s coolest detective Article

Starlee Kine doesn’t do small talk: a Q&A with the world’s coolest detective

Would you be friends with Sherlock Holmes? Sure, he’s a total genius and he gets into…

Not feeling it? Learn how to navigate the roadblocks to empathy Article

Not feeling it? Learn how to navigate the roadblocks to empathy

Science (and perhaps experience) tells us empathy is on the decline. But how much do we really know about empathy? Where does it live in the brain, and is it inherent to all people, or only to some? Can our capacity for empathy be enlarged?

How to trample an internet troll and come out on top Article

How to trample an internet troll and come out on top

The relationship between an internet troll and their target is one of the most toxic relationships…

Shit support agents say Article

Shit support agents say

At least a few of these phrases are bound to sound familiar whether you're calling customer…

The relationship between customer loyalty and expectation Article

The relationship between customer loyalty and expectation

It’s easy to be in love with a brand when everything’s going well. When, for example,…

12 funniest customer service scenes in film and television Article

12 funniest customer service scenes in film and television

Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there before,…

How to build great internal partnerships (hint: a stick is involved) Article

How to build great internal partnerships (hint: a stick is involved)

Meet Abel. A support engineer in our Dublin, Ireland office, Abel has made himself known to…

Can you hear me now? 5 surprising ways that phone support can fail. Article

Can you hear me now? 5 surprising ways that phone support can fail.

As a customer service agent, you know what it takes to have a great customer phone…

The magic of a good business partnership: don’t start out as friends Article

The magic of a good business partnership: don’t start out as friends

Penn and Teller are a fantastic example of how business partners can be successful when their…

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG Article

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…

Fine Tuning: Bringing support to your customers with Embeddables Article

Fine Tuning: Bringing support to your customers with Embeddables

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…

What happens in New York… will improve your customer relationships Article

What happens in New York… will improve your customer relationships

As the inaugural Relate Live conference fast approaches, we’re busy putting the finishing touches on what…

How to make your customer feedback form more visible Article

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…