Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 63

Momentum with Microsoft: announcing single sign on Article

Momentum with Microsoft: announcing single sign on

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…

The perils of being a too-nice boss Article

The perils of being a too-nice boss

As a boss, it's possible to be too nice to employees. Leaders need to apply radical…

6 Zendesk Apps to Help You Sell More Article

6 Zendesk Apps to Help You Sell More

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…

My heartbreak; your headache. How to handle divorce in the workplace. Article

My heartbreak; your headache. How to handle divorce in the workplace.

Handing a divorce in the workplace is hard, whether it's yours or an employees. But there…

5 behaviors every leader should adopt to create better customer experiences Article

5 behaviors every leader should adopt to create better customer experiences

Good leadership paired with good company culture leads to happy employees

Bad boss or bad behavior? What happens when feedback falls short. Article

Bad boss or bad behavior? What happens when feedback falls short.

Feedback is not easy to give. It's actually much harder to give bad feedback. In the…

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA Article

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA

This Zendesk tip of the week is especially useful if you are trying to see how…

Being human at work: the benefits of showing up whole Article

Being human at work: the benefits of showing up whole

Being human at work sounds easy enough, but for most of us, it's hard work. Learn…

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk Article

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk…

How to turn customers into brand evangelists: a customer experience guide to the promoter economy Article

How to turn customers into brand evangelists: a customer experience guide to the promoter economy

This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.

The art of the unbiased interview Article

The art of the unbiased interview

You may think you know how to conduct an unbiased interview, but chances are you've slipped…

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams Article

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

It happens all the time in business. Something changes: a mobile gaming company ships a new…

Updates to our Terms of Service and Privacy Policy Article

Updates to our Terms of Service and Privacy Policy

At Zendesk, we’re committed to assisting our customers with building better relationships with their customers. We…

Treat yo’ self to these 15 new apps and integrations Article

Treat yo’ self to these 15 new apps and integrations

This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…

Caught on video: The Zendesk rebrand Article

Caught on video: The Zendesk rebrand

The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…

Introducing the new Zendesk: Built for better customer relationships Article

Introducing the new Zendesk: Built for better customer relationships

Zendesk has evolved from a customer service product to a family of products for improving customer…

How businesses can improve the customer experience with machine learning Article

How businesses can improve the customer experience with machine learning

Every interaction offers a business the chance to leave a customer feeling good, helping to build…

Why new college grads should try a customer support career Article

Why new college grads should try a customer support career

Customer support agents gain a wide range of skills that can lead to big opportunities

The goods on good materialism: how to have a better relationship with your stuff Article

The goods on good materialism: how to have a better relationship with your stuff

There's a lot of talk about less stuff, more happiness. But is it about less, or…

Who you gonna call? Your dedicated Advocacy Relationship Manager Article

Who you gonna call? Your dedicated Advocacy Relationship Manager

Meet Mark, an advocacy relationship manager for Zendesk based in Manila. We talked to Mark to…