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Logiciel de centre d’appel entrant

Answer every call with an inbound call center

Qu’est-ce qu’un centre d’appel entrant ?

An inbound call center is a contact center companies. And they’re used to take large volumes of phone calls from customers who are seeking technical support like—answers to questions, issue resolution, and any other customer service issues. The calls are answered by customer service agents, unlike outbound call centers which mainly focus on making calls. It's a necessity for every industry of every size. Zendesk Talk is inbound call center software embedded in the Zendesk Support ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey.

Give personalized phone support

Talk helps customer support teams provide inbound call center services for seamless support across every channel. If you’re looking for an inbound call center solution, Talk lends a hand by helping support teams resolve issues faster, measure and improve phone support operations, and deliver the best customer support experiences.

Empower your agents to act quickly

Customers always come first, and your agents need to focus on providing the best customer experience. Talk helps agents help customers quicker without having to search for information or switch between multiple systems. With features like automatic ticket creation and customer profiles, agents can save time and be more productive.

Level up your phone support operations

Stay on top of everything with Talk. You can track calls with tickets, monitor queue volumes and agent performance with real-time reporting, and understand how your phone support fits into your multichannel operations with centralized reporting.

Step in the right direction

Zendesk Talk est un logiciel de centre d’appel qui aide les entreprises à fournir une assistance téléphonique plus personnelle et plus productive. Intégré au système de tickets de Zendesk Support, Talk fournit le suivi des appels, des systèmes SVI et de routage souples, ainsi que des analyses performantes, le tout au sein d’un contexte d’assistance multicanal. Seule solution d’assistance téléphonique native de Zendesk, Talk offre une intégration des workflows et des rapports fluide, et permet ainsi aux agents de résoudre les problèmes plus rapidement et aux responsables de bénéficier d’une meilleure visibilité sur les opérations. Facile à configurer et entièrement basé dans le cloud, Talk permet aux équipes d’être opérationnelles et de bénéficier de fonctionnalités de centre d’appel complètes en quelques minutes, sans avoir besoin du service informatique, sans embaucher de techniciens supplémentaires ni sans gérer de nouveaux fournisseurs.

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Ressources supplémentaires

Before you disconnect

Providing support over the phone is a skill all on it’s own. Learn how increase productivity and happiness at inbound call centers through some of our blog posts and resource articles.

Voyez (et entendez) par vous-même