Answer every call with an inbound call center
What is an inbound call center?
An inbound call center is a contact center companies. And they’re used to take large volumes of phone calls from customers who are seeking technical support like—answers to questions, issue resolution, and any other customer service issues. The calls are answered by customer service agents, unlike outbound call centers which mainly focus on making calls. It's a necessity for every industry of every size. Zendesk Talk is inbound call center software embedded in the Zendesk Support ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey.
Give personalized phone support
Empower your agents to act quickly
Level up your phone support operations
Step in the right direction
Zendesk Talk is call center software for more personal and productive phone support. Embedded in the Zendesk Support ticketing system, Talk offers call tracking, flexible IVR and routing systems, and powerful analytics, all within a multichannel support context. The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.Start a free trial
Before you disconnect
Providing support over the phone is a skill all on it’s own. Learn how increase productivity and happiness at inbound call centers through some of our blog posts and resource articles.