Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 59

10 ways to be a great customer and get great customer service Article

10 ways to be a great customer and get great customer service

Being a great customer has lots of benefits, including great customer service. Here are some lessons…

Uncover the value of support: 3 ways to combat customer frustration Article

Uncover the value of support: 3 ways to combat customer frustration

If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…

On hold no more: top 5 benefits of a callback service Article

On hold no more: top 5 benefits of a callback service

No one likes calling a company only to be put on hold. In fact, according to…

Adobe and Zendesk: powering multi-channel customer experiences Article

Adobe and Zendesk: powering multi-channel customer experiences

In order to deliver a great experience to a wider set of customers, Zendesk and Adobe…

The value of hospitality, no matter what industry you’re in Article

The value of hospitality, no matter what industry you’re in

The value of hospitality can help your business by creating more loyal customers, no matter what…

The easiest way to improve customer satisfaction Article

The easiest way to improve customer satisfaction

At the risk of sounding like a broken record, if you want to improve customer satisfaction,…

Empowering your team: kindness in customer service Article

Empowering your team: kindness in customer service

Being nice plays a big part in customer service. So start empowering your teams to embark…

Meeting the fresh demands of omnichannel customers Infographic

Meeting the fresh demands of omnichannel customers

Which comes first, the customer or agent experience? Article

Which comes first, the customer or agent experience?

Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…

Highlighting your customer service capabilities Article

Highlighting your customer service capabilities

Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…

The three most common UX mistakes CRMs make (and how to avoid them) Article

The three most common UX mistakes CRMs make (and how to avoid them)

If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.

8 steps to creating loyal, human, customer connections Article

8 steps to creating loyal, human, customer connections

What if someone told you there was a formula for generating repeat business? That, in just…

5 tips for training call center agents Article

5 tips for training call center agents

Did you know that agent demeanor is even more important to consumers than fast resolution or…

Work to give, give to work Article

Work to give, give to work

Workplace volunteering is a great way to get more employees involved, without them having to prioritize…

Only joking: how online humor brings us together Article

Only joking: how online humor brings us together

Online humor is an organic and authentic way of diffusing difficult situations. Learn how online humor…

4 ways to improve call center customer satisfaction

4 ways to improve call center customer satisfaction

Making connections more personal is just one way to improve call center customer satisfaction. Get the top tips.

The social spaces and shallow faces of dating in the digital world Article

The social spaces and shallow faces of dating in the digital world

Technology has impacted dating, and relationships in general. How best can you use online dating to…

Uncover the true value of your customer support organization White Paper

Uncover the true value of your customer support organization

Uncover the true value of your customer support organization with the technology trends that matter most…

Forrester’s 2017 Customer Service Trends White Paper

Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

Online or offline: personal space still matters Article

Online or offline: personal space still matters

How close is too close is a question worthy of asking—be in in person or online.…