Zendesk for Retail: Bloom & Wild, Deciem, Huel, New Look, and Zyxel

When it comes to providing great customer experiences in retail, we think our customers do it best. Listen to their stories to hear how they use data, improve productivity, and have omnichannel conversations at scale with Zendesk.

Bloom & Wild, Deciem, Huel, New Look, and Zyxel

“We’ve grown really, really fast. Zendesk has been able to grow with us at each step.”

Isobel Mills

Customer Delight Lead at Bloom & Wild

“We want to stay ahead with the technology. That’s why we use Zendesk.”

Bhavesh Miyani

Technical Support Team Lead at Zyxel

Products used

Scaling support

Rapid growth, detail-oriented service

Bloom & Wild partnered with Zendesk in 2014 to provide its customers with the best experience possible. As the company continues to grow and change, Zendesk has adapted to its support team’s needs.

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Staying connected

Collaborating across global offices

Decium uses Zendesk to route tickets to the right experts, across oceans. The collaboration allows the company to grow internationally without compromising its core values: kindness, integrity, and innovation.

Flexible, omnichannel support

Many channels, one voice

Huel switched from a “junior” tool to Zendesk. It was looking for a platform that would scale, integrate with other tools, and provide outstanding customer experiences across email, self-service, chat, WhatsApp, and beyond.

Using AI to scale

Making it easy, showing you care

New Look Retailers looked at six different options before choosing Zendesk, which it found to be the most innovative, centralized, and user friendly omnichannel solution. It uses Answer Bot to get customers faster help for simple inquiries so agents can spend their time helping customers who need more specific help.

Proactive support

Staying ahead with innovation

Zyxel swtitched over to Zendesk because it had everything it needed, right out of the box. It uses Answer Bot to proactively provide customers the answers they are looking for.

Zendesk Luminaries Program

Join the brightest community

The Zendesk Luminaries program is for leaders in customer experience. We’ll put you in touch with our network, amplify your stories, and together, we’ll light the way for others in our industry.

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