Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel
When it comes to providing great customer experiences in retail, we think our customers do it best. Listen to their stories to hear how they use data, improve productivity, and have omnichannel conversations at scale with Zendesk.
“We’ve grown really, really fast. Zendesk has been able to grow with us at each step.”
“We want to stay ahead with the technology. That’s why we use Zendesk.”
Rapid growth, detail-oriented service
Bloom & Wild partnered with Zendesk in 2014 to provide its customers with the best experience possible. As the company continues to grow and change, Zendesk has adapted to its support team’s needs.
Flexible, omnichannel support
Many channels, one voice
Huel switched from a “junior” tool to Zendesk. It was looking for a platform that would scale, integrate with other tools, and provide outstanding customer experiences across email, self-service, chat, WhatsApp, and beyond.
Using AI to scale
Making it easy, showing you care
New Look Retailers looked at six different options before choosing Zendesk, which it found to be the most innovative, centralized, and user friendly omnichannel solution. It uses Answer Bot to get customers faster help for simple inquiries so agents can spend their time helping customers who need more specific help.
Staying ahead with innovation
Zyxel swtitched over to Zendesk because it had everything it needed, right out of the box. It uses Answer Bot to proactively provide customers the answers they are looking for.