Customer expectations
Latest stories Page 2
Guide Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Guide Customer expectations: how to meet rising demands
Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…
White Paper Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
Article 7 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
White Paper Quantifying the business impact of customer service in Singapore
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article 13 ways to be a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
Article The Multi-Channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…
Guide Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
Article Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
Article 5 Ways Customer Support Can Lead the Customer Centricity Charge
Creating a customer-centric company takes more than making an investment in the customer service department and…
Infographic Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Morning Mobile Phone Usage
To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
How to recover from a customer service fiasco
The real-time web has given customers amazing power to vent their issues in a very public…
Infographic Why are customers turning to social media?
It’s no secret that social media is an important support channel—more that 34% of consumers head…