Customer expectations

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Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

Big expectations, small businesses: What customers want Article

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Customer expectations: how to meet rising demands Guide

Customer expectations: how to meet rising demands

Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…

Employee experience: How consumer expectations are shaping the workplace White Paper

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…

7 examples of bad customer service (and how to be great instead) Article

7 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

Quantifying the business impact of customer service in Singapore White Paper

Quantifying the business impact of customer service in Singapore

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

13 ways to be a customer-driven company Article

13 ways to be a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

The Multi-Channel Customer Care Report Article

The Multi-Channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

Meeting the fresh demands of omnichannel customers Infographic

Meeting the fresh demands of omnichannel customers

Happy customers, happy bottom line Guide

Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

Bright Ideas: HR Customer Stories Article

Bright Ideas: HR Customer Stories

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

5 Ways Customer Support Can Lead the Customer Centricity Charge Article

5 Ways Customer Support Can Lead the Customer Centricity Charge

Creating a customer-centric company takes more than making an investment in the customer service department and…

Manners around the world Infographic

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

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Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

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Morning Mobile Phone Usage

To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…

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Turning Rants into Raves: How to Capture the Customer’s Heart

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

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How to recover from a customer service fiasco

The real-time web has given customers amazing power to vent their issues in a very public…

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Your Customers Want Support Via Smartphone

Why are customers turning to social media? Infographic

Why are customers turning to social media?

It’s no secret that social media is an important support channel—more that 34% of consumers head…