Customer expectations
Latest stories Page 2
Guide Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Guide Customer service standards: why they’re important
Why are customer service standards so important? In an age of rising customer expectations—a time when…
Guide Customer expectations: how to meet rising demands
Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…
White Paper Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
White Paper Quantifying the business impact of customer service in Singapore
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
White Paper 13 ways to be a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
Article Optimizing the customer experience with Le Tote
Delivering a seamless omnichannel customer experience is critical to increasing conversions and driving customer loyalty. Research…
Article The Future of eCommerce Customer Support Webinar Series
Part 1: How to Build Omnichannel Customer Support Using the Bombas and Shopify Strategy Uncover and…
Article The Multi-Channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…
Article Turning customer feedback into actionable insights
When it comes to startup success stories, Peloton has had an amazing ride. From crowdfunding campaign…
Article The Value of offering support inside your mobile app
Available On-Demand with Mary Wardley If you have a mobile app for your customers, you already…
Guide Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
White Paper Customer Service’s Role in Creating Excellent Retail Experiences
Given today’s evolving consumer expectations and the advent of new technologies, customer service is more important…
Article The Shifting Mindset: Why You Need to Prioritize HR Service Delivery
Human Resource organizations are at an inflection point. SaaS technologies are enabling them to transform the…
Article Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
Article 5 Ways Customer Support Can Lead the Customer Centricity Charge
Creating a customer-centric company takes more than making an investment in the customer service department and…
Infographic Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
Guide The mysterious case of ticket X
Customer service can seem like a scary endeavor. There are ghastly tickets out there in the…