Think about how much valuable data is generated by just a handful of customer service requests. With this data, your business can learn more about why customers reach out for help—and more importantly—what your business can do to improve your customer experience.
We believe that customer experiences are made better when they’re driven by data and that every business should have easy to use analytics tools that allow them to take action on the sea of service interactions that their customers and business generate.
That’s why we’re excited to announce the launch of Zendesk Explore, analytics for businesses to measure and improve the entire customer experience.
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.
Take a look at the video below to learn a little bit more about Explore: