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Security & Compliance

Powering secure interactions that build lasting trust.

From customer inquiries to employee support, we protect your data by design. Strengthen security with native encryption, audit logs, and granular permissions - all managed from a single location for simplified governance.

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Secure by design

Scale securely in the era of AI

Automate data privacy

Scale your privacy workflows. Use native tools to redact and sanitize data, protecting personal details in every interaction.

Simplify access management

Protect your workspace with multi-layered verification and IP limits to ensure the right people have the right access at the right time.

Unify security governance

Streamline oversight without complexity. Manage security, set permissions, and track system changes from a single, unified dashboard.

Rely on 24/7 global protection

Partner with a world-class security team for 24/7 monitoring and threat intelligence to keep your business and data safe.

Secure foundations

Built for reliability and resilience

Rely on a platform that’s always on. Our AWS architecture scales with multiple availability zones. We use rigorous failover testing to ensure localized incidents never impact your global service or speed.

Data safety

Simplify data privacy and protection

Proactively minimize data with redaction and deletion

Keep only the data you need. Use native redaction and automated deletion schedules to stay compliant and reduce your risk, with advanced options for complex minimization requirements.

Limit exposure with granular access controls

Ensure the right people have the right access. Use custom roles and Custom User Field Permissions to manage visibility of sensitive customer and employee data stored in your custom user fields.

Meet global laws with data residency options

Align with regional regulations by choosing where your data is hosted. Maintain compliance while providing a fast, seamless experience for your customers by keeping data in-region.

Governance & control

Control your account access

Ensure only authorized users enter your workspace. Use single sign-on and multi-factor authentication to verify every user, protecting your data from unauthorized access attempts.

Global Compliance

Meet compliance obligations easily

Streamline your compliance process. We maintain industry-standard certifications like SOC 2 and ISO, giving you the documentation needed to pass your own audits quickly and demonstrate a high standard of protection to your stakeholders.

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AI you can trust

Building AI responsible

Zendesk designs with privacy, security, and compliance to protect service data with rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.

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Frequently asked questions

Audit access regularly and follow least privilege. Use the Zendesk Security Dashboard to monitor your posture in real time and keep in mind general security best practices.

Additional resources

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