Service Desk Software
What is service desk software?
Businesses across all industries — particularly those in high-growth periods — are placing a technical backbone behind their internal support operations. This doesn't mean taking people out of the internal service equation; on the contrary, it means arming customer service teams (like IT, HR, and finance) with the tools to do their jobs better. One of the most common ways of doing so is via service desk software: software that automates and organizes ticket management and issues reporting, giving customer service teams an organized lay of the land.
Une approche différente
Service desk software gathers all the pieces strewn about the physical and digital customer service landscape and organizes it, helping teams achieve maximum efficiency.
Enfin une solution
Les possibilités de Zendesk
Our help desk software is designed with people, and the relationships between those people, in mind. That includes arming internal customer service agents with customizable messages, custom views of the incoming queries, and more. It also encourages collaboration and internal messaging between members of the team, ensuring one agent isn't the sole bearer of knowledge and context behind a customer's concern.
The end result? A seamless experience for your customers.
Ce n’est pas tout ce que nous avons à dire à ce sujet. Regardez ci-dessous.
The benefits of service desk software are almost unlimited. Learn more about how it can help you give your customers the best IT support: