Messaging and live chat for websites

When businesses chat with a customer, they’re three times more likely to make a purchase. Start proactively engaging your customers with Zendesk Chat.

Use pre-chat forms to ask visitors for their contact information before starting a chat, or offline forms to ensure customers can contact you around the clock. Send files to your customers to provide context into their support situation. A visual aid— whether it’s a product guide, a screenshot, or an animated GIF can resolve a problem in seconds.

Take advantage of triggers. Use targeted and behavior based messages to connect with your customers. For example, taking the lead by starting a chat to help a customer complete a transaction.

Lean on the chatbots. Integrate third-party AI-powered bots into Chat using our Chat Conversations API. Chatbots help automate simple, time-consuming tasks and provide your agents a helping hand.