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Google Gemini

An integration that connects Google Gemini AI to Zendesk's action builder, enabling automated text analysis and AI-powered workflows within support tickets.

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À propos de ce connecteur

This integration allows Zendesk admins to connect the action builder to Google Gemini, enabling AI capabilities in automated workflows. By incorporating Gemini as an external action, organizations can analyze sentiment, extract keywords, summarize content, and send custom prompts to process ticket information. The integration maintains "a seamless experience across multiple platforms" while improving collaboration through automation. All external actions are attributed to the connecting user.

Actions

Les actions suivantes sont disponibles

Analyze sentiment
Extract keywords
Summarize text
Send prompt

Exemples de recettes

Ticket Categorization - Using Send prompt with template: "Analyze this ticket and categorize it into one of the following: Billing, Technical Issue, Feature Request, Bug Report, General Inquiry. Ticket: [description]"

Captures d’écran

Détails du connecteur

Prérequis

Zendesk plan: All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)API key for Google Gemini authentication

Comment connecter

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, click Google GeminiClick ConnectAuthenticate using an API key

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