Passer directement au contenu principal

Nouveau

Claude Anthropic

This integration connects Zendesk action flows to Anthropic's Claude AI models, enabling automated tasks such as prompt responses, text summarization, sentiment analysis, and keyword extraction within support workflows.

Pas de notes

Laisser un avis

À propos de ce connecteur

he Claude integration allows Zendesk admins to incorporate external AI capabilities into automated workflows through the action builder. By connecting to Claude's API, users can process support conversations and content with various AI-powered actions. The integration supports three different Claude models that can be selected based on task complexity and speed requirements. All actions are performed through external API calls and attributed to the user who established the connection. This enables teams to automate intelligent text processing tasks, analyze customer communications, and streamline support processes while maintaining a seamless experience across multiple platforms.

Available Models:- Claude Opus 4.6 - Most capable model for complex reasoning tasks- Claude Sonnet 4.6 - Balanced performance and speed for most use cases- Claude Haiku 4.5 - Fastest model for simple tasks and high-volume processing

Actions

Les actions suivantes sont disponibles

  • Send prompt

  • Summarize text

  • Analyze sentiment

  • Extract keywords

Exemples de recettes

  • Customer support conversation summarization - Using the Summarize text action to generate summaries of support interactions
  • Customer emotion understanding - Using the Analyze sentiment action to evaluate how customers feel in their communications
  • Content keyword extraction - Using the Extract keywords action to identify important terms from text
  • Custom AI-powered workflows - Using the Send prompt action for flexible, custom automation scenarios

Captures d’écran

Détails du connecteur

Prérequis

  • All Suites: Team, Growth, Professional, Enterprise, or Enterprise Plus

  • Support: Team, Professional, or Enterprise

  • Anthropic API key with appropriate permissions

  • Access to Claude Console at console.anthropic.com

Comment connecter

  1. Create API Key in Claude Console at console.anthropic.com
  2. In Zendesk Admin Center, go to Apps and integrations → Actions → Action flows

  3. Create or edit an action flow

  4. Under External actions, click Claude
  5. Click Connect and enter your Anthropic API key

Laisser un avis

Partagez votre expérience avec le reste de la communauté Zendesk

.zendesk.com

Connecteurs conçus par nos soins

Airtable

New

by Zendesk

Connects Zendesk action flows to Airtable using personal access tokens, enabling automated management of Airtable records directly from Zendesk workflows.

Asana

New

by Zendesk

This connector allows Zendesk admins to integrate Asana's work management platform into automated workflows, enabling teams to create and manage tasks and projects directly from Zendesk action flows.

Calendly

New

by Zendesk

This integration allows Zendesk admins to connect Calendly to action flows for automating scheduling tasks such as creating invitations, generating single-use booking links, and retrieving event or user details.

Chargebee

New

by Zendesk

This integration connects Zendesk action flows to Chargebee for automating customer and subscription management tasks including creating, updating, and looking up customers and subscriptions.

Confluence

New

by Zendesk

The Confluence integration allows Zendesk admins to connect action flows to Confluence for automated workflows, enabling collaboration and seamless experience across platforms.

GitHub

New

by Zendesk

This integration connects Zendesk action flows to GitHub, enabling automation of tasks like creating, updating, and commenting on issues and pull requests within support workflows.

Gmail

New

by Zendesk

The Gmail integration allows Zendesk admins to send emails through Gmail accounts as part of automated action flows, enabling seamless collaboration across platforms.

Google Gemini

New

by Zendesk

An integration that connects Google Gemini AI to Zendesk's action builder, enabling automated text analysis and AI-powered workflows within support tickets.

Google Calendar

New

by Zendesk

This integration connects Zendesk's action builder to Google Calendar, enabling automated event management within workflows for creating, looking up, updating, and deleting calendar events.

Google Drive

New

by Zendesk

The Google Drive integration allows Zendesk admins to connect action flows to Google Drive, enabling automated file and folder operations within workflows to improve cross-platform collaboration.

Google Forms

New

by Zendesk

This integration connects Zendesk's action builder to Google Forms, enabling automated workflows for form lookups and survey response searches within support processes.

Google Sheets

New

by Zendesk

This integration connects Zendesk's Action Builder to Google Sheets, enabling admins to automate workflows that create spreadsheets and log data from Zendesk tickets into Google Sheets.

HubSpot

New

by Zendesk

This integration connects Zendesk action flows to HubSpot, enabling automated CRM tasks for managing contacts, companies, deals, tickets, and users through secure OAuth 2.0 authentication.

incident.io

New

by Zendesk

The incident.io connector enables Zendesk to integrate with incident.io's incident management platform through action builder, allowing teams to automate incident creation, updates, and retrieval directly from Zendesk workflows.

Jamf Pro

New

by Zendesk

The Jamf Pro connector enables automated IT asset management by syncing computer and mobile device data from Jamf Pro into Zendesk, maintaining accurate asset inventories and user assignments.

ClickUp

New

by Zendesk

The ClickUp connector enables seamless task and project management by syncing tasks, comments, and team data between ClickUp and Zendesk, streamlining support workflows and project tracking.