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incident.io

The incident.io connector enables Zendesk to integrate with incident.io's incident management platform through action builder, allowing teams to automate incident creation, updates, and retrieval directly from Zendesk workflows.

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À propos de ce connecteur

Incident.io is described as "an incident management platform that helps teams respond to and resolve incidents effectively." The connector allows admins to integrate Zendesk with incident.io in automated workflows, enabling them to "create, update, look up, and search incidents directly from action flows, improving collaboration and incident response." By connecting action builder to external systems like incident.io, organizations can maintain "a seamless experience across multiple platforms" while automating incident management processes.

Actions

Les actions suivantes sont disponibles

  • Create incident

  • Update incident

  • Lookup incident

  • Search incidents

Captures d’écran

Détails du connecteur

Prérequis

  • All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus)

  • Support: Team, Professional, or Enterprise

  • An incident.io account

  • An API token generated from incident.io

Comment connecter

  1. Sign in to incident.io account and go to Settings > API tokens

  2. Create a new API token with necessary permissions

  3. In Zendesk Admin Center, go to Apps and integrations > Actions > Action flows

  4. Under External actions, click incident.io

  5. Click Connect and follow authentication prompts

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