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Google Drive

The Google Drive integration allows Zendesk admins to connect action flows to Google Drive, enabling automated file and folder operations within workflows to improve cross-platform collaboration.

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À propos de ce connecteur

By connecting action builder to Google Drive, administrators can integrate Zendesk with Google Drive in automated workflows. This integration enables seamless experiences across multiple platforms by allowing action flows to perform file management operations such as searching for files and folders, creating new folders, and creating files directly in Google Drive. All external actions are attributed to the connecting user's account, making it possible to automate document retrieval, storage, and organization as part of ticket handling and other Zendesk processes.

Actions

Les actions suivantes sont disponibles

  • Search file

  • Search folder

  • Create folder

  • Create file

Exemples de recettes

Sales Lead Playbook Lookup - Automatically looks up sales playbooks in Google Drive when tickets are tagged as leads and emails the file link to Inside Sales team with ticket context.

Captures d’écran

Détails du connecteur

Prérequis

All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)Google Workspace or Google Drive accountRequired OAuth scope: https://www.googleapis.com/auth/drive.file

Comment connecter

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, click Google DriveClick ConnectFollow Google's authentication prompts

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