AptEdge
Agentic Technical Support for B2B Enterprises
About this app
AptEdge: Agentic Technical Support for B2B Enterprises
AptEdge is an AI-powered Answer Engine designed to help customer support teams resolve issues faster and more efficiently. Trusted by industry leaders like Hexagon, Cisco, Everbridge, and CloudBees, AptEdge enables support organizations to deliver accurate, real-time responses at scale.
Key Features
- Real-time AI-generated answers for customer issues
- Context-aware and personalized response generation
- Reduced average handle time (AHT) and improved agent productivity
- Enhanced customer experience through faster resolutions
AptEdge understands and interprets customer inquiries, allowing it to generate relevant and actionable responses for agents. This reduces time spent researching answers and enables agents to focus on delivering high-quality customer experiences.
Business Impact
By improving response speed and accuracy, AptEdge helps organizations reduce support costs, optimize team size, and scale operations efficiently.
Data Usage & Privacy
This app accesses and processes Zendesk ticket data, including ticket content and metadata, to generate AI-powered responses. The data is used solely for providing answer suggestions, knowledge creation, and improving support workflows.
For more details, please review our privacy policy: https://aptedge.io/privacy-policy
Visit us at https://www.aptedge.io/
Détails de l’application
Comment l’installer
Installation Steps
- Enter your AptEdge Base URL in the format: orgName.aptedge.io
- Enter your AptEdge support token used to authenticate your Zendesk Client with AptEdge (Contact your AptEdge representative to configure your App Token)
Click Install to complete setup
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