AptEdge's Answer Engine utilizes Generative AI to provide real-time answers to customer issues. AptEdge is able to understand and interpret customer inquiries, allowing the platform to generate relevant and personalized responses for agents to use in the contact center. This means that agents can spend less time researching answers and more time focusing on the customer experience, which ultimately results in faster response times and improved customer satisfaction.
As a result of the faster response times provided by AptEdge, customer care organizations can not only reduce average handle time (AHT) but also decrease the number of agents needed. This can lead to significant cost savings for the organization. Overall, Generative AI is a powerful technology that allows AptEdge to provide efficient, accurate, and personalized answers to customer issues, improving the overall customer experience and driving business growth.
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