Nouveau
Twinmend
Duplicate user merge: find duplicate customers, compare side by side, merge in bulk after a dry run.
Fonctionne avec
Support
Développeur
Great Work LLC
About this app
Find the customers who exist two or three times in Zendesk, review them side by side, and merge them in bulk, with a dry run first and a record of every merge. A customer writes from a second address or calls from their mobile, and Zendesk starts a new profile each time. Twinmend scans every end user, lists the people who look like one person with a score and the reason, and merges the ones you approve.
Twinmend is built by Great Work LLC. It is not made or endorsed by Zendesk.
Find every duplicate
- Scan your whole customer base from the left navigation bar, best matches first.
- Matching that understands how duplicates happen: email case, +tags and Gmail dots; phone numbers typed with or without spaces or the country code; unknown callers matched by number; the same name in the same organization or company domain; a one-letter typo in an address. Every email and phone on a profile counts.
- Rules you control. Turn each rule on or off and set its score and the threshold.
- Not duplicates stays answered. Mark a pair as different people and Twinmend does not suggest it again.
Review side by side, then merge in bulk
- Compare shows the profiles in columns with matching values highlighted, and suggests the one to keep.
- Dry run before anything changes. See what moves to the kept profile, what Zendesk drops from the merged one, and which merges Zendesk will refuse.
- Bulk merge with care. Merges run one at a time through Zendesk's own merge, pause when your API budget runs low, and can be stopped at any point.
A hint on the ticket and the profile
"This requester may be a duplicate of Dana Whitfield" appears in the ticket and user sidebars with the reason and a score. Agents compare and merge right there if their role allows it.
A record of every merge, and an honest undo
- Zendesk cannot undo a merge. Before each merge Twinmend saves a snapshot of the merged profile in your own Zendesk account.
- Undo (best effort) recreates the merged customer, moves their emails and phone numbers back, restores organizations, and makes them the requester of their open tickets again. It shows you first what it can and cannot restore.
- History lists every merge with who did it, when and why.
Plans (billed monthly by Zendesk)
Every feature is on every plan. Plans differ by the number of agents and admins in your Zendesk account:
- Team: $49 a month for up to 15 agents.
- Growth: $129 a month for up to 50 agents.
- Business: $379 a month for up to 150 agents.
- Enterprise: $2.75 per agent a month for accounts with more than 150 agents.
14-day trial; Zendesk asks for a card at install and billing starts when the trial ends unless you uninstall. No free plan. Scanning, the sidebar hint, comparisons and dry runs work on any plan; if your team is larger than your plan, Twinmend names the plan that fits before you merge.
Your data
Twinmend runs entirely in your browser inside Zendesk. There is no Great Work server, no account to create and no API token to paste. Every call is made as the signed-in agent or admin, with their permissions, to your own Zendesk account. Twinmend reads end users (names, emails, phone numbers, organizations, tags, notes, details, user fields) to find duplicates, and ticket counts and requested ticket ids for the merge record. The scan results exist only in the open page; there is no download and no copy anywhere else. Merge snapshots, "not duplicates" pairs and your rules are records of a "Twinmend record" object in your own Zendesk account. Nothing is sent to Great Work or anyone else (not even usage statistics), nothing runs in the background, and no AI is used.
Needs custom objects: any Zendesk Suite plan, or Support Enterprise.
Support
Email hello@greatwork.company. We reply within one business day.
Détails de l’application
Comment l’installer
Install Twinmend from the Zendesk Marketplace and choose the plan that covers your agents and admins (Team up to 15, Growth up to 50, Business up to 150, Enterprise above 150). The 14-day trial starts now; Zendesk asks for a card and starts billing when the trial ends unless you uninstall.
- Settings: Let agents merge from the ticket and user sidebars (on by default). Turn it off if only admins should merge; the sidebar then points out duplicates and admins merge on the Twinmend page. Keep merge snapshots for (days), default 365: History offers to delete older snapshots; nothing is deleted until an admin clicks Delete.
- Under Role restrictions, choose who sees Twinmend. Merging needs an admin or an agent role that can edit end users; Zendesk refuses the merge for anyone else.
- Open Twinmend from the left navigation bar and click Scan end users. Review the groups, open Compare, pick who to keep, select the groups and click Dry run, then Merge. Adjust matching on the Rules tab.
At install Twinmend creates one custom object, "Twinmend record", for its merge snapshots, the pairs you mark as not duplicates, and your rules. This needs custom objects in your plan (any Zendesk Suite plan, or Support Enterprise). On Enterprise plans, give custom roles access to the object (Admin Center, Objects and rules, Custom objects) so their merges are recorded. If you uninstall, Zendesk keeps the object and its records, so a reinstall still has your history; an admin can delete the object in Admin Center to remove them. Merges already made stay as they are.
Laisser un avis
Partagez votre expérience avec le reste de la communauté Zendesk
Formules et tarifs
Team
Free 14-day trial, then $49.00 per month
Zendesk accounts with up to 15 agents and admins. Every feature: duplicate scan with rules and scores, review queue, side-by-side compare, sidebar hints, dry run, bulk merge, snapshots and best-effort undo. Email support, reply within 1 business day.
Essai gratuitGrowth
Free 14-day trial, then $129.00 per month
Zendesk accounts with up to 50 agents and admins. Every feature, as in Team. Email support, reply within 1 business day.
Essai gratuitBusiness
Free 14-day trial, then $379.00 per month
Zendesk accounts with up to 150 agents and admins. Every feature, as in Team. Email support, reply within 1 business day.
Essai gratuitEnterprise
Free 14-day trial, then $2.75 per agent, per month
$2.75 per agent per month, for Zendesk accounts with more than 150 agents and admins. Smaller accounts choose Team, Growth or Business; merging stays off on Enterprise below 151 agents. Every feature, as in Team. Email support, reply within 1 business day.
Essai gratuit