Nouveau
Ferrywell
Historical ticket importer: past tickets keep their comments, authors and dates. Preview, then undo.
Fonctionne avec
Support
Développeur
Great Work LLC
About this app
Bring your old tickets into Zendesk with their whole conversation and original dates, checked row by row before anything is created. Pick the export from your previous help desk or shared inbox. Ferrywell matches the columns to Zendesk, shows you every ticket as it will look, then imports them through Zendesk's ticket import, so each ticket keeps its dates, requester, every reply and internal note with its author and time.
Ferrywell is built by Great Work LLC. It is not made or endorsed by Zendesk.
Use the export you already have
- CSV or JSON: tickets with their comments in one file or two, as files or in a zip.
- Email archives: .mbox and .eml files. Each thread becomes a ticket, with quoted history cut from replies.
- Freshdesk, Help Scout, Gorgias, Front and other exports: columns are matched from their names, and you can change any of them.
The whole conversation, with its history
- Original timestamps on the ticket and every comment, read in the time zone you pick.
- Authors and visibility: agents are matched by email or name, customers become requesters or new end users, and private notes stay internal.
- Attachment names, not the files: Zendesk apps can't send files to Zendesk, so each attachment is named at the end of its comment ("[Attachments not imported: invoice.pdf]"). Keep the original files in your old tool or an archive.
- Fields: status, priority, type, tags, group, assignee, brand, ticket form and custom fields.
- People: new requesters are created as verified end users, so Zendesk emails nobody.
A dry run before anything is created
Every row is checked first. Errors are listed per row and that row is left out; one bad row never blocks the rest.
Open any ticket to read its conversation as it will be imported, and untick rows you do not want.
Safe on a live account
- Resumable: stop at any time; no ticket is created twice.
- Undo a whole import from History. Deleted tickets stay restorable for 30 days unless you delete them permanently.
Every imported ticket is tagged with its import. Imported tickets run no triggers and send no notifications.
Plans: one-time payment per Zendesk account
One-time payment per Zendesk account, billed by Zendesk. No subscription.
Standard: $299 once per Zendesk account, up to 5,000 imported tickets.
Plus: $599 once per Zendesk account, up to 25,000 imported tickets.
Unlimited: $999 once per Zendesk account, no ticket limit.
Every plan has every feature and any number of imports. Tickets you undo give their allowance back. Zendesk charges the plan once, when you install. Support answers questions about your export before you buy.
Requirements
Any Zendesk Support or Suite plan. Imports need a Zendesk admin.
Agents, groups, brands, ticket forms and custom fields must already exist in Zendesk; Ferrywell creates only end users.
Up to 1 GB of files per import.
Attachments are named in their comment, not uploaded: Zendesk apps can't send files.
Zendesk keeps no reply-time or resolution metrics, and runs no SLAs, for imported tickets.
Not imported: satisfaction ratings, side conversations, call recordings, and changes to existing tickets (Ferrywell creates new tickets only).
Your data
Ferrywell runs entirely in your browser inside Zendesk. Your files are read in the browser and go only to your own Zendesk account. There is no Great Work server, no account to create and no API token to paste, and every call is made as the signed-in admin. Ferrywell keeps no copy of your files or tickets, has no export, sends nothing to Great Work or anyone else (not even usage statistics), does no background work and uses no AI. The import history it keeps in its own app setting holds ids, counts and your column choices only.
Support
Email hello@greatwork.company. We reply within one business day.
Détails de l’application
Comment l’installer
Install Ferrywell from the Zendesk Marketplace and choose the plan that covers how many tickets you will import (Standard 5,000, Plus 25,000, Unlimited). It is a one-time payment per Zendesk account, charged by Zendesk when you install. Ferrywell creates nothing in your account at install.
Before you import, create in Zendesk the agents, groups, brands, ticket forms and custom fields your old tickets refer to. Ferrywell matches tickets to them by email or name and creates only end users.
Optional: in Admin Center > Apps and integrations > Zendesk Support apps > Ferrywell, restrict the app to admins. Only admins can import tickets.
Open Ferrywell in the left navigation bar. Pick your export: CSV or JSON files, an .mbox or .eml email archive, a folder, or a zip.
Check the column matches Ferrywell suggests, the translation of your old statuses and priorities, the time zone of your dates, and any custom fields to fill.
Click Preview import. Read the errors and warnings on each row, open a few tickets to check their conversations, untick what you do not want, then click Import.
Keep the tab open while it runs. If it stops or the tab closes, open History and click Resume with the same files. To take an import back, click Undo in History.
Uninstalling removes Ferrywell and its import history setting. Tickets and users it created stay in your Zendesk.
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Formules et tarifs
Standard
$299.00 once off payment
$299 once per Zendesk account. Import up to 5,000 tickets with all comments and attachments, in as many imports as you like. Every feature: CSV, JSON and email archives, mapping, dry run, resume, retry and undo. Email support, reply within 1 business day.
AcheterPlus
$599.00 once off payment
$599 once per Zendesk account. Import up to 25,000 tickets with all comments and attachments. Every feature in Standard. Email support, reply within 1 business day.
AcheterUnlimited
$999.00 once off payment
$999 once per Zendesk account. No ticket limit. Every feature in Standard. Email support, reply within 1 business day.
Acheter