Nouveau
Super Search
Find Zendesk records and investigate ticket changes in one workspace.
About this app
About this app
Find records and investigate ticket changes without losing your place. Super Search gives agents and administrators ticket search, configuration catalogs and ticket audit evidence in one Zendesk Support navigation workspace.
What it helps you do
☑ Combine standard and custom-field filters to narrow records.
☑ Find accessible macros, triggers, automations and webhooks to review their configuration.
☑ Choose columns and sort results to focus your review.
☑ Export CSV or print PDF for follow-up work.
☑ Reuse saved searches and layouts for repeat checks.
☑ Separate recorded ticket references from changes with unknown causes.
Common use cases
Find tickets for a handoff, review an accessible macro or rule, or investigate a ticket’s recorded changes.
How it works
Choose tickets, users, organizations or a configuration catalog.
Search or filter, then choose the columns you need.
Review, export or save the search for reuse.
Data and privacy
Results are processed in your browser, without an LPM backend. Reads permitted records, fields, catalogs, audits and optional SLA evidence; saved searches/layouts stay locally by account/agent; navigation preference stays in this browser. Exports stay where saved. No analytics. SDK and optional external brand logos load over HTTPS; logo hosts receive the configured URL and browser request metadata. Search does not edit records. Contact Support alone creates a ticket in your account with apps@laplantemanagement.com as requester; its public comment contains your message, app, account and displayed agent name/email, without automatically attaching results or evidence. Delivery depends on account triggers. Email support opens a draft with your message/context in your mail app; you send it. Privacy policy.
Requirements and limitations
Free at launch. Requires Zendesk Support app access and relevant permissions; SLA evidence also needs qualifying plan/access. Indexing can lag and scans have limits; partial results are labeled. No complete execution history or Action Flow support.
FAQs
Shared searches? No—personal to this browser/account/agent.
After uninstall? The app is removed; local searches may remain until site data is cleared. Exports remain. Reinstall and reopen the app; retained preferences depend on browser storage. No API token to reconfigure.
Install Super Search to find records and review ticket evidence in one workspace.
Grown by LaPlante Management
This app was designed and developed by LaPlante Management, a Zendesk Advanced Implementation Partner and Partner of the Year.
Need a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit laplantemanagement.com to learn more.
Détails de l’application
Comment l’installer
Select Install in the Marketplace, choose your Zendesk Support account and sign in as an administrator with app-installation permission.
Review access restrictions and complete installation. No API token or external service account is needed.
- Open Super Search from the Support navigation bar.
Choose a record type or catalog, enter search text or filters, and select Search. Choose and order columns before exporting. A partial coverage label means more matching records may remain.
Use Save Search to retain your filters and layout in this browser. For audits, open Ticket evidence and enter a ticket ID. Optional SLA evidence loads in batches when available.
For help, use Contact Support or email apps@laplantemanagement.com. Remove private ticket content from screenshots before sending them.
Print / Save PDF opens a report tab; select Print / Save PDF there. Allow Zendesk pop-ups if prompted. Open Search tips for partial-text guidance: use contains or starts with filters without *; the text box is not a raw wildcard query editor.
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