Nouveau
Access Controller
Control who can edit, view, or hide Zendesk fields and choices.
About this app
Crowded ticket forms make the right work harder to find. Editable reference values invite accidental changes. One field layout rarely fits every team.
Access Controller gives Zendesk administrators one place to shape Agent Workspace. Build an All agents baseline, add profiles for Groups, Roles, or individual Agents, and decide whether supported fields and tag editors remain Editable, become Read-only, or are Hidden.
What it helps you do
☑ Protect important reference and integration-managed values
☑ Remove fields, tag editors, and eligible choices that distract teams
☑ Keep useful values visible without leaving controls editable
☑ Reuse profiles across Groups, Roles, or individual Agents
☑ Scope decisions by form, brand, assigned group, or ticket state
☑ Catch configuration gaps before agents are affected
Common use cases
Protect key values, give specialist teams focused field sets, tailor eligible dropdown choices, and review effective access before rollout. Read-only ticket URLs can open safely in a new tab.
How it works
- Configure All agents as the baseline.
Create profiles, assign Groups, Roles, or Agents, and change only what should differ.
Inspect effective access, save, refresh open pages, and verify with representative agents.
Direct Agent assignments take precedence. Otherwise, the most restrictive matching Group or Role result wins: Hidden over Read-only, and Read-only over Editable.
Data and privacy
The app reads supported Zendesk definitions, identities, memberships, values, and installation metadata to apply rules. Profiles stay in the customer's Zendesk app installation. There is no external application server, advertising, analytics, or tracking. Contact Support creates a ticket inside that Zendesk account. Privacy policy: https://laplantemanagement.com/privacy/
Requirements and limitations
Free. Requires Zendesk Support with Agent Workspace and administrator setup. Read-only ticket fields normally stay disabled in place; user and organization fields use the sidebar because Zendesk does not expose native Disable there. Ticket forms are conditions only. Ticket Status, Requester, and Assignee choices remain native. Restricted controls can appear briefly while the app loads. The app controls Agent Workspace presentation, not API authorization.
Grown by LaPlante Management
This app was designed and developed by LaPlante Management, a Zendesk Advanced Implementation Partner and Partner of the Year.
Need a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit laplantemanagement.com to learn more.
Install Access Controller to give every Zendesk team a clearer, safer Agent Workspace.
Détails de l’application
Comment l’installer
- Install Access Controller from the Zendesk Marketplace as a Zendesk administrator.
Open the app from the Zendesk left navigation.
- Configure All agents as the default baseline.
Create a profile and assign the applicable Groups, Roles, or individual Agents.
- Review Ticket fields, User fields, Organization fields, and Tags. Use Manage choices for eligible Type, Priority, and custom dropdown options.
- Use Scope when rules should depend on form, brand, assigned group, or new/existing ticket state.
- Return Home to compare effective access, then select Save changes.
Refresh open pages and verify the result with representative non-admin agents.
Restricted controls may appear briefly while Zendesk loads the app. Ticket fields normally remain disabled in place when Read-only; user and organization values use the sidebar fallback required by Zendesk. Ticket forms are conditions only and remain under native Zendesk control. The app controls Agent Workspace presentation and is not an API authorization layer. For help, use Contact Support in the app or email apps@laplantemanagement.com.
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