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Zendesk Support Assistant for Microsoft 356
Get Zendesk support directly in Microsoft 365 apps, with enterprise-grade governance
Fonctionne avec
Support
Développeur
ZendeskAbout this app
Zendesk Support Assistant embeds exceptional service right in your team’s flow of work with enterprise-grade governance. AI-powered support enables teams to resolve issues faster while keeping service secure.
Top features for agents:
Search and retrieve tickets by ID, subject, assignee, or user
Create tickets and add comments or notes
Update ticket status, priority, assignee, and tags
Key benefits
For IT and HR agents: Resolve tickets faster without switching tools, reducing manual work and context switching.
For employees and customers: Get help inside Microsoft 365 and Teams where they already work, speeding up service and improving experience.
For admins: Manage AI access securely with permission enforcement, telemetry, and audit logging.
For IT and HR leaders: Consolidate service workflows, reduce tool sprawl, and improve productivity with measurable governance and ROI.
Détails de l’application
Comment l’installer
Getting Started
- Click the Install button.
- Install Zendesk Support Assistant from the Microsoft Store.
Follow the install prompts.
Open Microsoft Teams.
- Click the Apps icon in the sidebar.
- In the Apps search bar, search for Zendesk Support Assistant, then click the app when it appears in the results.
- Click Add.
A welcome message appears with more information about the app.
Connecting your Zendesk account
- In Microsoft Teams, open the Zendesk Support Assistant app.
- Type
/login your-subdomain. For example, type/login acmeif your Zendesk URL isacme.zendesk.com. - A card appears with a Connect to Zendesk button.
- Click Connect to Zendesk and authorize access on the Zendesk page.
You are redirected back to Teams. You are now connected.
Check or change your connection:
- Type
/loginwith no subdomain to see which accounts are connected. - Type
/logout your-subdomainto disconnect an account.
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