Select an Address lets admins and agents change the default support email address associated with a ticket.
Personalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.
- A drop-down list of all available support email addresses
- Select a support email address when creating a new ticket
- Change the support email address associated with a ticket
- Specify a default email address by group
- Specify one or more accepted email addresses by group
For additional information and feedback, see the app documentation and make feature requests.