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Related Tickets PLUS by LEAFWORKS

Related Tickets PLUS allows you to see related tickets based on custom fields.

Preview image of app
Preview image of app
Preview image of app

Related Tickets PLUS by LEAFWORKS

Related Ticket PLUS allows you to see related tickets based on the same custom fields values of other tickets.

Examples use cases:

  • Tickets containing the same OrderID

  • Tickets with same CustomerID in ticket fields

  • Tickets containing a BackendID

  • Tickets containing equal Real-estate ID

  • Tickets related to the same Assets/SubscriptionIDs etc.

  • and many more

This is especially helpful when tickets get created through Guide Forms or via API which come with prefilled custom fields by clients or backend processes. The app only shows data, when matching tickets are found.

Depending on the needs of your team, you can specify additional fields to show alongside with the tickets, like:

  • Other custom field

  • Create-Date

  • Assignee

  • Status

  • Form

  • Tags

App inquiries

Contact us if you have any questions, comments or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk related challenges.

Contact

Mail: zendesk@leafworks.de | Web: www.leafworks.de

App details

Works with
support
Ticketing System
Author
LEAFWORKS
Version
1.0
Price (USD)
Free 14-day trial, then $29.00 per month

Apps install directly into your account

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