How the Guide Importer works

Customer satisfaction and a good customer experience are critical for successful businesses. Happy customers are more likely to return and thus provide recurring revenue streams. As you probably know, it takes a lot of effort and work from your customer support team to fulfill those customer needs, especially when they have to deal with complex requests. In order to enable your customer support agents to focus on those more time consuming customer requests, easy and recurring requests should be deflected by offering self service solutions to end users.

With Zendesk Guide you can create a help center with a knowledge base for publishing self-service content. By doing so, you enable customers to solve their problems by themselves without contacting you customer service agents. This works well, if your help center is up to date and complete. The Leafworks Guide Importer app helps you to organize your help center and lets you change and update articles in no time.

Overview

The Guide Importer app allows you to perform a bulk import and export of your Zendesk Guide articles, sections and categories, making it easy to update your help center without wasting time.

Features

• Import or export articles, sections and categories in Excel file format
• Specify to which brands articles are connected to
• Choose for which permission groups do articles apply
• Adjust article visibility with language and user group selection (e.g. signed-in users, agents and admins etc.)
• In your Excel files, choose which columns designate articles, sections or categories
• Specify the article labels delimiter

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

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Contact

Mail: zendesk@leafworks.de Web: www.leafworks.de