In order to work with tickets in Zendesk efficiently, it is important to have all necessary information in one place. Short and simple processes allow for fast response times based on relevant data. The FastBill app from Leafworks gives you a plugin to keep an overview of your customers’ contact info, invoices and estimates.
The FastBill app automatically checks and links clients directly to Zendesk tickets. For each new ticket, a search by user's backend ID, name, phone number and email is performed automatically. In cases where no data has been found, agents can connect customers manually via search. Previews of invoices and estimates can be viewed and linked to a ticket without having to download.
The data of the customer will be shown in the ticket sidebar with the following features:
Contact us if you have any questions, comments, or feature requests regarding this app.
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.
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