This beautifully simple app saves you time and money by providing a complete view of Stripe customers, subscriptions, payments and invoices within Zendesk Support. You can perform important actions without the need to juggle multiple platforms or perform manual searches, allowing you to resolve tickets quickly and provide an amazing experience to your customers.
Simply start a free 7 day trial to seamlessly integrate Zendesk with your Stripe account.
The app will present the customer associated with the ticket by default, but you can search for and view other customers at any time.
Active and canceled subscriptions
Payments of all status types (payment intents or charges)
Pending invoice items
Customer history, invoice credit balance and MRR
Other customer records that match the Zendesk user information
Customer contact details
Customer metadata, as identified in app settings
Tax status and IDs
Additional details like refund amounts, discounts and links to hosted invoices are provided through tooltips and action menus throughout the app
Because common actions can be performed within Zendesk without the need to switch tabs, you'll spend less time working on tickets, provide more valuable responses and save money.
Create, authorize and capture payments
Cancel and refund payments, in part of in full
Update the trial period for subscription
Apply coupons to subscriptions
Pause and resume payments on subscriptions (recurring payments)
Cancel subscriptions immediately or at the end of the current period
Reschedule subscription cancelation or prevent a cancelation from going ahead
Refund the last subscription payment or a prorated amount
Create new invoices
Delete draft invoices
Update the status of open invoices
Adjust the invoice credit balance in a variety of currencies
Send links to hosted invoice pages and downloadable PDF tax invoices
And and edit credit cards on file
Delete payment methods
Change the default payment method for customers
Create new customers
Update customer account information
Update a customer tax statuses and IDs
Search for customers within Stripe
Link a customer to a ticket
Click to view customers, subscriptions, payments and invoices in Stripe
Link subscriptions, payments and/or invoices to a ticket, allowing you to create powerful trigger and automation-based workflows
With much more on the way.
For complex invoicing workflows Zapier or another no-code automation tool can be used to update the ticket or user in Zendesk once an invoice has been paid using metadata passed to Stripe by our app.
Our simple pricing gives you access to all features for a flat rate of $4.95 per agent, per month. There are absolutely no additional or hidden fees and you'll benefit from all new features as they're released. Start with a free 7 day trial to see how much more efficient you can be with Stripe and Zendesk working together seamlessly!
If your customers self-serve using a Zendesk Guide Help Center you may also be interested in our range of beautiful and customizable Zendesk themes. They allow you to deliver the best possible customer experience across all channels and can help deflect unnecessary tickets, freeing up you and your team for more important activities.