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Confidentialité

Effective as of June 3, 2019, Zendesk, Inc., (“Zendesk”) and its subsidiaries, (collectively, the “Zendesk Group” or “we” or “us” or “our”) have updated our Privacy Policy (“Policy”). For a prior version of our Privacy Policy, click here.

1. Introduction

La présente politique détaille notre engagement à protéger la vie privée des personnes qui :

  1. visit our Websites (defined below) (“Website Visitors”) or individuals who request us to contact them via our online web forms

  2. who register to use the products and services which we market for subscription (available at www.zendesk.com (the “Service(s)”), or

  3. attend or register to attend sponsored events or other events at which the Zendesk Group participates (“Attendees”).

For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy. This Privacy Policy describes how the Zendesk Group collects, uses, shares and secures the personal information that you provide. It also describes your choices regarding use, access and correction of your personal information.

2. Portée de la politique

La présente Politique s’applique lorsque :

En plus des sites Web liés à cette politique, la présente politique s’applique au :

  • Le marché en ligne de Zendesk, qui est un marché en ligne pour les applications Web à la demande utilisées en conjonction avec certains des services. Le Groupe Zendesk et des tiers peuvent publier des applications sur le Marketplace de Zendesk. Lorsque nous publions une application et qu’elle est liée à cette politique, la présente politique s’applique. Lorsqu’un tiers publie une application, la politique de confidentialité du tiers s’applique.

  • Le Portail des développeurs de Zendesk, qui permet aux abonnés de créer des applications Web et autres intégrations avec nos Services. Aux fins de la présente Politique, le terme « Abonné » désigne une personne morale ou physique ayant conclu un Contrat de service (défini ci-dessous) pour pouvoir bénéficier de nos Services.

La présente politique ne s’applique pas aux sites Web de tiers :

Nos Sites Web peuvent contenir des liens vers d’autres sites Web. Les pratiques en matière de données et les contenus des autres sites Web sont régis par les déclarations de confidentialité de ces derniers. Nous vous invitons à consulter les déclarations de confidentialité des autres sites Web pour comprendre leurs pratiques en matière de données.

La présente politique ne s’applique pas aux Données de services :

With the exception of Account Information (as defined below) and other information we collect in connection with your registration or authentication into our Services, this Policy does not apply to our security and privacy practices in connection with your access to and use of the products and services which we market for subscription on our Websites (our “Services”). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. These security and privacy practices, including how we protect, collect, and use electronic data, text, messages, communications or other materials submitted to and stored within the Services by You (“Service Data”), are detailed in and governed by our Master Subscription Agreement, available here, or such other applicable agreement between you and any member of the Zendesk Group relating to Your access to and Your use of such Services (collectively referred to as the “Service Agreement”).

Les abonnés à nos Services sont seuls responsables de l’établissement des politiques et du respect de toutes les lois et de tous les règlements applicables, ainsi que de toutes les politiques, tous les accords ou les autres obligations concernant la collecte des informations personnelles liés à l’utilisation de nos services par des personnes (également désignées ci-après « personnes concernées ») avec lesquelles nos abonnés interagissent. Si vous interagissez avec un abonné en utilisant nos services, vous serez alors invité à contacter notre abonné pour obtenir de l’aide pour toute demande ou question relative à vos informations personnelles.

We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which Subscribers have engaged a member of the Zendesk Group. If you are an individual who interacts with a Subscriber using our Services (such as a customer or user of one of our Subscribers) and would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

3. Informations que vous nous fournissez

Informations sur le compte et l’inscription :

We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, and credit card information, as well as certain related information like your company name and website name, when you register for an account to access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account (an “Agent” or “End-User” as defined in the Service Agreement). We base the processing of your personal information on our legitimate interest to provide you with the necessary functionality required during your use of our Service(s);

Si vous créez un compte d’essai gratuit, vous n’avez pas à saisir les informations de votre carte de crédit à moins que vous ne décidiez de passer à l’abonnement payant à nos services. Un tiers intermédiaire est utilisé pour gérer le traitement des cartes de crédit. Cet intermédiaire n’est pas autorisé à stocker, conserver ou utiliser vos informations de facturation à des fins autres que le traitement des cartes de crédit en notre nom.

We refer to any information described above as “Account Information” for the purposes of this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.

Autres données envoyées :

We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including: participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We process your personal information to perform our contract with you for the use of our websites and the Service(s) and to fulfill our obligations under the Master Subscription Agreement to You; where we have not entered into the Master Subscription Agreement with you, we base the processing of your personal information on our legitimate interest to operate and administer our websites and to provide you with the content you access and request.

Informations sur les participants :

We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the Zendesk Group participates, in order to faciliate your registration or attendance at an event, including sending related communications to you.

Application mobile :

When you download and use our Services, we automatically collect information on the type of device you use, and the operating system version, to perform our Agreement with you.

4. Informations que nous collectons sur nos sites Web

Cookies et autres technologies de suivi :

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies on the Websites, please read and review our Cookie Policy found here.

We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. Our third party partners may also use technologies such as cookies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union you may opt into the use of cookies, by clicking here). Please note this does not opt you out of being served ads and you will continue to receive generic, untargeted ads.

Les balises Web, les balises et les scripts peuvent être utilisés sur nos sites Web ou dans les e-mails ou autres communications électroniques que nous vous envoyons. Ils nous aident à distribuer des cookies, à compter les visites sur nos sites Web, à comprendre l’utilisation et l’efficacité des campagnes et à déterminer si un e-mail a été ouvert et si une suite y a été donnée. Nous pouvons recevoir des rapports basés sur l’utilisation de ces technologies par nos fournisseurs de services tiers sur une base individuelle et agrégée.

Nous utilisons des objets locaux partagés (« LSO ») tels que HTML5 pour stocker les informations de contenu et les préférences. Plusieurs navigateurs peuvent proposer leurs propres outils de gestion pour supprimer les LSO HTML5. Les tierces parties avec lesquelles nous nous associons pour fournir certaines fonctionnalités sur nos sites Web ou pour afficher la publicité en fonction de votre activité de navigation Web, utilisent des fichiers LSO tels que HTML5 et Flash pour collecter et stocker des informations. Pour plus d’informations sur la gestion des LSO Flash, cliquez ici.

Journaux :

Comme c’est le cas pour la plupart des sites Web et des services fournis sur Internet, nous recueillons certaines informations et les stockons dans des fichiers journaux lorsque vous utilisez nos sites Web et nos services. Ces informations comprennent : adresses IP (protocole Internet) et type de navigateur, fournisseur de services Internet, URL des pages de renvoi/sortie, système d’exploitation, horodatage, informations que vous recherchez, préférences locales et linguistiques, numéros d’identification associés à vos appareils et votre opérateur mobile, et informations de configuration du système. Parfois, nous connectons les informations personnelles aux informations recueillies dans nos fichiers journaux, au besoin, pour améliorer nos sites Web et nos services. Dans ce cas, nous traiterons les informations combinées conformément à la présente politique.

Informations analytiques :

We collect analytics information when you use the Websites to help us improve them, including through the use of cookies. We may also share non-identifiable data about your actions on our Websites with third-party service providers of analytics services. We also use mobile analytics software to allow us to better understand the functionality of our mobile versions of our Services on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

5. Informations recueillies auprès d’autres sources

Widgets de réseaux sociaux :

Les Sites Web incluent des fonctionnalités de réseaux sociaux, telles que le bouton « J’aime » sur Facebook et des widgets tels que le bouton « Partager » ou des mini-programmes interactifs qui s’exécutent sur nos Sites Web. Ces fonctionnalités peuvent recueillir votre adresse IP ou la page que vous êtes en train de visiter sur les Sites Web et peuvent installer un cookie pour permettre le bon fonctionnement des fonctionnalités. Les fonctionnalités et widgets des réseaux sociaux sont hébergés soit par un tiers, soit directement sur les Sites Web. Vos interactions avec ces fonctionnalités sont régies par la déclaration de confidentialité des entreprises qui les proposent.

Informations provenant de services tiers :

We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information that the third party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. For example, you can log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.

These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.

6. Notre utilisation des informations que nous recueillons

Utilisations générales :

We may use the information we collect about you (including personal information, to the extent applicable) in order to perform our obligations under our Agreement with you and on the basis of our legitimate interest including to (a) provide, operate, maintain, improve, and promote the Websites and the Services; (b) enable you to access and use the Websites and the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners (you can opt-out of receiving marketing communications from us by providing us with name(s) and email address(es) you want opted out via an email to us at privacy@zendesk.com or following the unsubscribe instructions included in our marketing communications); (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Websites and the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.

Base juridique du traitement (visiteurs de l’EEE uniquement) :

If you are a visitor from the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your personal information. If we process personal information in reliance on your consent, you may withdraw your consent at any time.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.

7. Partage des informations recueillies

Fournisseurs de services tiers :

Nous partageons des informations, notamment les informations personnelles, avec nos fournisseurs de services tiers que nous utilisons pour assurer l’hébergement et la maintenance de nos sites Web, le développement d’applications, la sauvegarde, le stockage, le traitement des paiements, les mesures d’audience et d’autres services pour nous. Ces fournisseurs de services tiers peuvent avoir accès à vos informations personnelles ou les traiter afin de nous fournir ces services. Nous n’autorisons pas nos fournisseurs de service tiers à utiliser les informations personnelles que nous partageons avec eux pour leurs activités de marketing ni à aucune autre fin n’ayant pas de rapport avec les services qu’ils nous fournissent.

Conformité aux dispositions et obligations légales ; protection de vos droits :

Dans certaines situations, nous pouvons être tenus de divulguer des informations personnelles en réponse à des demandes légales des autorités publiques, notamment pour répondre à des exigences de sécurité nationale ou dans le cadre de l’application de la loi. Nous pouvons divulguer des informations personnelles pour répondre aux assignations en justice, aux ordonnances judiciaires ou autres processus judiciaires, pour établir ou exercer nos droits légaux, ou pour nous défendre contre des réclamations juridiques. Nous pouvons aussi partager ces informations si cela nous semble nécessaire pour enquêter sur des activités illégales, des escroqueries présumées, des situations impliquant des menaces potentielles à la sécurité physique d’une personne, des violations de notre contrat de service ou autres exigences juridiques, ainsi que pour les empêcher ou y remédier.

Témoignages :

From time to time, we may post testimonials on the Websites that may contain personal information. We obtain Your consent to post Your name along with Your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@zendesk.com.

Parrainages :

If you choose to use our referral service to tell a friend about our products and services, we will ask you for your friend’s name and email address. You must only provide your friend’s name and email address if you have a reasonable belief they will not object to us contacting them. If you do, We will automatically send your friend an email inviting him or her to visit the Websites and will store this information for the purpose of sending this initial email, tracking the success of our referral program and other marketing activities. Your referral may contact us at privacy@zendesk.com to request that we remove his/her information from our database.

Forums communautaires :

The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at privacy@zendesk.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Partage avec le Groupe Zendesk :

We may share information, including personal information, with any member of the Zendesk Group, and they will use that information only for the purposes already described in this Policy.

Consentement :

Il est possible que nous partagions vos informations personnelles avec des tiers lorsque nous avons obtenu votre autorisation.

8. International Transfer of Personal Information

We do not share your personal information with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. Where we do transfer your personal information to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law.

We store personal information about Website Visitors and Subscribers within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations. Therefore, your personal information may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA.

In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.

We have implemented safeguards to ensure an adequate level of data protection where your personal information is transferred to countries outside the EEA, such as:

(a) le pays destinataire dispose d’une décision d’adéquation de la Commission européenne ;

(b) the European Commission’s Standard Contractual Clauses for the transfer of personal information;

(c) Zendesk participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Where the recipient is located in the United States, it may be a certified member of the EU-US Privacy Shield scheme; or

(d) Zendesk has Binding Corporate Rules in place which guarantee an adequate level of data protection wherever your data is physically kept.

You can obtain more details of the protection given to your personal information when it is transferred outside Europe (including a sample copy of the model contractual clauses) by contacting us using the details set out at Clause 15 below.

Règles d’entreprise contraignantes (BCR) :

We have adopted Binding Corporate Rules that have been authorised by the EU data protection authorities, and which enable us to transfer personal information lawfully from EEA member states to other Zendesk group companies around the world. More information on (including a copy of) our Binding Corporate Rules is available here, and evidence of our Binding Corporate Rules approval is available on the European Commission’s website here.

Cadres de Protection de Confidentialité :

Zendesk abides by and has certified adherence to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce. For more information on the Privacy Shield frameworks, and to view the scope of Zendesk’s certification, please visit https://www.privacyshield.gov/. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction

La Commission fédérale du Commerce a en son sein une autorité chargée de l’enquête et de l’application de la loi sur notre adhésion à la Protection des données.

Si nous avons reçu vos informations personnelles selon la Protection de Confidentialité et que nous les avons transférées ultérieurement à un fournisseur de service tiers pour traitement, nous resterons responsables s’il traite vos informations personnelles d’une manière incompatible avec les Principes de Protection de Confidentialité, sauf si nous prouvons que nous ne sommes pas responsables de l’événement donnant lieu au dommage.

9. Other important privacy information

Avis aux utilisateurs finaux

Our Services are intended for use by enterprises. Where our Services are made available to you through a Subscriber of ours, that enterprise is the data controller of your personal information. Your data privacy questions and request should initially be submitted to the Zendesk Subscriber in its capacity as your data controller. Zendesk is not responsible for our Subscribers’ privacy or security practices which may be different than this Policy.

Les abonnés de Zendesk peuvent :

  • restreindre, suspendre ou résilier votre accès aux services ;

  • access and describe your personal information that you provided to them;

  • access and export your personal information processed by them; and

  • amend your personal information, including your end-user profile.

Rétention des données

Where Zendesk is the data controller of personal information (for example, personal information relating to Website Visitors, Attendees and individuals who register to use our Services), then we retain the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If your personal information is processed within a Subscriber’s Service Data, we will process the personal information for as long as we are instructed to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.

10. How to exercise your data protection rights

You have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations.

Correction, mise à jour et suppression de vos informations

An individual who seeks to exercise their data protection rights in respect of personal information stored or processed by us on behalf of a Subscriber of ours within the Subscriber’s Service Data (including to seek access to, or to correct, amend, delete, port or restrict processing of such personal information) should direct his/her query to our Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the personal information, we will respond to their request within thirty (30) days. We will retain personal information that we process and store on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers.

Accès et mise à jour ou suppression de vos données :

Our Services and related documentation on our EU Data Protection site give Agent and End-Users the ability to access, update and delete certain personal information from within the Service. For example, you can access your Agent or End-User profile and make updates to your personal information. In cases where we act as the data controller of your personal information, we will provide you with information about whether we hold any of your personal information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Désactiver votre profil
d’utilisateur :

If you no longer wish to use our Services, Zendesk’s Subscriber may be able to deactivate your End-User account. First, please contact Zendesk’s Subscriber with your request. If you are a Zendesk Subscriber and are unable to deactivate an end-user account through your administrator settings, please email support@zendesk.com. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, visit our EU Data Protection site.

Demander que nous
cessions d’utiliser vos informations :

You may request that your personal information no longer be accessed, stored, used and otherwise processed where you believe that a Zendesk Subscriber or we do not have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you gave us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your personal information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. Please note that an End-User of a Zendesk Subscriber should first contact Zendesk’s Subscriber with a request to stop access, storage, use of personal information. If there is delay or dispute as to whether we have the right to continue using your personal information, we will restrict any further use of your personal information until the request is honored or the dispute is resolved, provided the Zendesk Subscriber does not object (where applicable).

Désactiver les
communications :

Nous donnons à ceux qui fournissent leurs coordonnées la possibilité de choisir la manière dont nous les utiliserons. Vous pouvez gérer vos préférences en matière de réception de communications non-transactionnelles et de marketing en cliquant sur le lien «Se désabonner» figurant au bas de nos courriers électroniques de marketing ou vous pouvez envoyer une demande à l’adresse privacy@zendesk.com. Vous pouvez choisir de ne plus recevoir de communications promotionnelles de notre part en utilisant ce lien de désabonnement présent dans chaque courrier électronique. Même après avoir désactivé les messages promotionnels de notre part, si vous êtes un agent, vous continuerez de recevoir des messages transactionnels de notre part concernant nos Services. Vous pouvez désactiver certaines notifications dans les paramètres de votre compte.

Autres droits de
protection des données :

If you wish to exercise any other data protection rights that are available to you under your local data protection laws (such as the right to data portability or to data restriction) then please send your request to privacy@zendesk.com and we will action your request in accordance with applicable data protection laws.

Vous avez le droit de porter plainte auprès de votre autorité locale en charge de la protection des données, si vous n’êtes pas satisfait(e) de nos pratiques en matière de protection des données. Les coordonnées des autorités en charge de la protection des données de l’Espace économique européen sont disponibles ici.

11. Informations personnelles des enfants

Nous ne collectons pas sciemment des informations personnelles d’enfants de moins de 13 ans. Si vous avez moins de 13 ans, veuillez ne pas envoyer d’informations personnelles par le biais de nos sites Web ou services. Nous encourageons les parents et tuteurs à surveiller l’usage que font leurs enfants de l’Internet par leurs enfants et nous permettre d’appliquer la présente politique en leur apprenant à ne jamais donner leurs informations personnelles par le biais de nos sites ou services sans leur autorisation. Si vous avez de bonnes raisons de penser qu’un enfant de moins de 13 ans nous a fourni des informations personnelles par le biais de nos sites Web et services, veuillez nous contacter à l’adresse privacy@zendesk.com, et nous nous efforcerons, dans la mesure du possible, de supprimer ces informations.

12. Opérations commerciales

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.

13. Modalités supplémentaires pour certaines régions

Japon :

Si vous êtes abonné à nos services, vous êtes responsable de notifier vos clients utilisant nos services de la façon dont le Groupe Zendesk peut utiliser leurs informations personnelles, comme le décrit la présente politique, et d’obtenir leur consentement préalable pour pouvoir nous divulguer leurs informations personnelles.

Brésil :

Les informations personnelles recueillies, stockées, utilisées ou traitées par le Groupe Zendesk, comme le décrit la présente politique, sont recueillies, stockées, utilisées et traitées selon la loi brésilienne numéro 12,965/2014. Les personnes qui accèdent à notre site Web ou à nos services ou qui les utilisent acceptent expressément que nous recueillions, utilisions, stockions et traitions leurs informations personnelles aux fins décrites dans cette politique.

Australie :

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles as we further detail here.

Si vous n’êtes pas satisfait de la façon dont nous traitons votre réclamation ou n’êtes pas d’accord avec la résolution que nous proposons, vous pouvez déposer une plainte auprès du bureau du Commissaire australien responsable des informations (Office of the Australian Information Commissioner ou OAIC) en contactant l’OAIC par l’une des méthodes répertoriées sur son site à l’adresse http://www.oaic.gov.au. Sinon, Vous pouvez demander à ce que Nous transmettions directement les détails de Votre plainte à l’OAIC.

Nouvelle Zélande :

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with New Zealand’s Privacy Act 1993 and its 12 Information Privacy Principles (“NZ IPPs”) as we further detail here.

Singapour :

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Zendesk Group’s obligations under the Personal Data Protection Act 2012 of Singapore (“PDPA”) as we further detail here.

Canada :

Les informations personnelles (telles que définies dans la Loi sur la protection des renseignements personnels et les documents électroniques du Canada (la « LPRPDE ») seront recueillies, stockées, utilisées ou traitées par le Groupe Zendesk conformément aux obligations du Groupe Zendesk en vertu de la LPRPDE.

14. Modifications apportées à la présente politique

La présente Politique peut être mise à jour de temps à autre pour tenir compte de l’évolution des exigences légales, réglementaires ou opérationnelles. Nous vous encourageons à consulter régulièrement la présente page pour prendre connaissance des dernières évolutions de nos pratiques en matière de confidentialité.

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Websites prior to the change becoming effective. If we are required by law to do so, we will seek your consent prior to those material changes becoming effective.

Si vous n’acceptez aucune modification apportée à la présente Politique, veuillez cesser d’utiliser les Sites Web et les Services.

15. Contactez-nous

Si vous avez des questions concernant cette politique ou les pratiques en matière de confidentialité du groupe Zendesk, veuillez nous contacter par e-mail privacy@zendesk.com, ou à l’adresse suivante :

Zendesk’s United States Representative:
Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States
privacy@zendesk.com

Zendesk’s European Representative:
Zendesk International Ltd
Attn: Rachel Tobin, AGC, EMEA & Global Privacy Counsel
55 Charlemont Place, Saint Kevin’s, Dublin, D02 F985 Ireland
privacy@zendesk.com

16. Contrôles de la version anglaise

Les traductions (versions non anglaises) de ces Termes sont fournies à des fins d’information uniquement. En cas d’ambiguïté ou de conflit entre les versions, la version anglaise prévaudra.