View technical files fully client-side withing the agent interface

The JSON XML LOG Viewer app for Zendesk allows support agents to view JSON, XML, LOG and TXT attachments directly within tickets, eliminating the need to download files before opening. The app supports syntax highlighting for better readability for agents.

Features

• Instant JSON, XML, LOG Previews: View JSON, XML, LOG files directly within the Zendesk ticket interface without downloading, saving time and reducing hassle.
• Effortless Integration: Integrates seamlessly with Zendesk for a user-friendly experience, with no complex configurations required.
• Streamlined Support Workflow: Eliminates the need to download documents locally, allowing agents to focus on resolving customer queries faster.
• Customer-Centric Assistance: Access all necessary information in real-time for more personalized and informed customer interactions.
• Secure and Efficient: Maintains document security, removing the need to store files locally on agents' systems. No external viewer is used, ensuring that no data is transferred to third parties.
• Fully Client-Side Experience: Provides a native, client-side experience.