If you publish your product descriptions or tutorials on YouTube, you know how valuable customer feedback is in video comments.
The app empowers you to incorporate this feedback into the general CX processes. You will be able:
Collect customer feedback from your Youtube video content
Route feedback to appropriate support or marketing teams to categorize, reply to customers, or escalate further.
Build analytical dashboards that will include YouTube customer feedback using Zendesk Explore
The app scans your channels for new video comments regularly. If a customer posts a new comment, the app will create a new ticket in Zendesk. Then, your agents can label this ticket, route it, and reply to the customer via Zendesk.
The start is easy, and we have pricing plans that suit you. You can connect multiple youtube channels you own or manage.
Free 14-day trial, then $14.99 per month
Free 14-day trial, then $29.00 per month
Free 14-day trial, then $49.00 per month