Combine the power of the Zendesk platform with the insights delivered through Calabrio’s market-leading Speech & Text Analytics.
With Route 101’s Speech and Text Analytics integrator, you can analyse historical interaction and handle time data from Zendesk Support, Chat, and Talk with industry-leading speech recognition accuracy and processing rates. Powered by Calabrio ONE, the most robust, accurate, and efficient speech analytics tool on the market. Unlock the true voice of your customer and drive profitable change in the contact centre and across your business. Transform every customer interaction into usable data and distil that data into key trends. Import tickets from email and chat interactions created in Zendesk to Calabrio for text analysis – including sentiment and phrase recognition. Leverage Route 101’s open CCaaS integration to export audio and CTR records and analyse your voice interactions.
Leverage information within your existing Zendesk instance to supercharge your customer service, discover trends in tickets and interactions, and predict CSAT scores for interactions and tickets.
Helping you to:
Route 101’s Speech & Text Analytics for Zendesk bridges the gap between Zendesk and Calabrio – helping you to turn your contact centre into a customer intelligence hub. Accelerate your operational agility with a robust integration, and improve the scope and quality of your customer data.
Available only to agents using “Zendesk Support/Talk/Chat” seats.