Agent

Your customers are in Slack, but your team is in Zendesk. You know creating a Zendesk ticket for each Slack conversation is a non-starter, but dividing the work between the team, making sure nothing is missed, getting account history, reports, and data from the CRM is impossible in Slack. With Foqal's Zendesk/Slack integration, manage all of your Slack conversations from across all of your customer channels while getting all the powerful features of Zendesk - all through Foqal!

With Foqal Agent

• Never miss a single customer Slack message, slip an SLA, or forget that customer request again.

• Automatically create Zendesk ticket from Slack conversations.

• Aggregate conversations from multiple channels into a single Zendesk queue or route different channels to different teams.

• Create reports to understand your team and customers in Zendesk Explore or Google Data Studio

Foqal

Foqal Agent creates software for customer success managers to build relationships at scale using non-traditional channels such as Slack and Discord. Need some help? Let us know at love@foqal.io.