With Custobar's integration to Zendesk Support, you can easily combine your support data with your other customer data in Custobar. Automatically show all solved and closed Zendesk tickets on each customer's timeline.
Custobar's Customer 360° view shows a visual timeline view of all customer touchpoints. In-store staff can view the customer's full journey, including any support tickets, and offer better customer service quality.
Customer service teams love the Customer 360° view as well. The view provides a visual and full picture of how good the customer is, what they have been buying or browsing, and what products or services the customer usually buys.
Custobar helps you stand out from your competitors with highly relevant marketing. You can use support ticket data as well as any other customer data to create customer segments, and then go ahead and create multi-channel marketing campaigns for them.
Customize Custobar's integration to Zendesk Support and choose how much support ticket information you want to bring into Custobar. Closed and solved tickets, a link to the ticket, priority, and the ticket description are imported by default.