Shredder

Automated suspended ticket processing

(22)
Preview image of app

Banner
Watch the Shredder app video

Automated suspended ticket processing

Overview of possibilities with Shredder

With the overview of the suspended tickets you manage more

Features

  • Bulk delete suspended tickets
  • Bulk recover suspended tickets
  • Manually add tickets to recover or delete queue
  • See if and which suspended tickets are going to be automatically processed
  • View the body of the Suspended ticket in a better way (this will make your life so much easier)
  • Automatically recover suspended tickets from a support address
  • Automatically recover suspended tickets and set a requester
  • Add a tag and/or an internal comment to show ticket was recovered
  • Create custom lists by Brand or Support Address
  • Search and filter in Suspended Tickets

Processing rules

  • Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on sender, recipient, subject, content, cause or message ID
  • Process suspended tickets in the background (so you can move on with your day)
  • Recover suspended tickets from a support address

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing. Manage your ticket suspensions in Zendesk Support.

Built by Sparkly. 7 day free trial included. Free for sandbox accounts.
Sparkly, Amsterdam, the Netherlands.

Check out our website too

Détails de l’application

Fonctionne avec
Support
installations totales
500+
Auteur
Sparkly
Version
3.1
Prix (USD)
Multiple plans available

Les applications s'installent directement dans votre compte.

Éditions et tarifs

Free

Never pay a thing

Up to 10 rules

Includes
✔ Bulk recovery
✔ Bulk deletion

Support
• Access to Help Center
• Email Support

Team

Free 7-day trial, then $49.00 per month

Up to 100 rules

Includes
✔ Bulk recovery
✔ Bulk deletion
✔ Automated processing
✔ Advanced recovery ¹

Support
• Access to Help Center
• Email Support

¹ Recover 'received from support address'

Professional

Free 7-day trial, then $79.00 per month

Up to 250 rules

Includes
✔ Bulk recovery
✔ Bulk deletion
✔ Automated processing
✔ Advanced recovery
✔ Search & filter view
✔ Complex rule conditions
✔ Rules tags
✔ Rules stats

Support
• Access to Help Center
• Email Support

Enterprise

Free 7-day trial, then $129.00 per month

Up to 5000 rules

Includes
✔ Bulk recovery
✔ Bulk deletion
✔ Automated processing
✔ Advanced recovery
✔ Search & filter view
✔ Custom lists (per group)
✔ Complex rule conditions
✔ Rules tags
✔ Rules stats

Support
• Access to Help Center
• Email Support

Témoignages des utilisateurs

5.0

(22)

L’application est déjà installée ?

Nous sommes toujours à l'écoute de vos commentaires. Soyez la première personne à rédiger un avis.

Publiez votre application sur Marketplace

Découvrez comment publier votre application